Company Facts
Craftsman Plumbing at a Glance
The work
- Best for
- Seattle homeowners who want options explained clearly on repipes, sewer lines and water heaters
- Primary service
- Plumbing
Where
- Headquarters
- Seattle, WA
- Service area
- Seattle
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Craftsman Plumbing
The marketing leans hard on respect and plain speaking, which could easily be empty, but a 4.8 average across 712 Google reviews is a lot of people broadly agreeing it is not. We would put this one on a shortlist for repipes, sewer work and water heaters in the older north Seattle neighbourhoods, and treat the up-front quote as the thing to test. Ask what the overnight call-out actually costs before you need it at 2am.
Best for: Seattle homeowners who want options explained clearly on repipes, sewer lines and water heaters
What We Like
- 4.8 rating from 712 Google reviews as of September 27, 2026, a large sample for a local plumber
- Wide range covering repairs, repiping, gas piping, sewer and drain, and water heaters
- Published hours list 24 hours a day, seven days a week for emergencies
- Up-front quoting process described on its own site, with options rather than pressure
- Ballard shop puts it close to Seattle's older housing stock
- Presence on Yelp, BBB and several social channels for cross-checking
Things to Consider
- Financing, memberships and up-front pricing usually signal full-service rates rather than the lowest quote
- Licence, bond and insurance details are not stated in the brief, so verify registration with Washington L&I
- The website lists two different phone numbers, so confirm which line is current when booking
Google Reviews for Craftsman Plumbing
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.8
Based on 712 Google reviews
Review data updated September 27, 2026
Rating Distribution
- 5 stars94%
- 4 stars2%
- 3 stars1%
- 2 stars1%
- 1 star2%
iAbout this distribution
The distribution reflects the 712 Google reviews available when this profile's review data was last refreshed on September 27, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Editorial Ranking
Why Craftsman Plumbing Made Our Top 10
It holds position 5 in 10 Best Plumbers in Seattle, WA.
Areas Served
Based in Seattle, WA.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Craftsman Plumbing
Ballard is a sensible place to run a plumbing business from. The shop sits on Shilshole Ave NW, minutes from the ship canal, and from there the older housing stock of Phinney Ridge, Fremont, Queen Anne and Magnolia is a short drive. Those neighbourhoods are where a lot of Seattle plumbing money gets spent: galvanised supply lines from the 1920s and 1930s narrowing with rust, cast iron drain stacks flaking from the inside, side sewers of clay or concrete cracked by maple and fir roots, and basements that were finished long after the plumbing was installed. Craftsman Plumbing works across that territory, and the service list on its own site reflects it, running from a leaking hose bib to a whole house repipe.
The day to day range covers plumbing repairs, pipe leaks, frozen or burst pipes, slab leak repair, sump pumps, gas piping and inspections. Kitchen and bath work includes faucets, toilet installation and repair, garbage disposals and general fixture swaps. Sewer and drain services take in drain cleaning and snaking, camera inspection, drain repair or replacement, and trenchless sewer line repair. Water heaters get their own section, with electric, gas and tankless installs, expansion tanks, and diagnostics for tanks leaking at the top or bottom. Commercial and emergency work is listed too, so small businesses and landlords are in scope rather than residential only.
Most plumbing companies say they communicate well. This one has built an entire brand around it. The site talks at length about homeowners being sighed at, buried in jargon and bulldozed in their own kitchens, and offers what it calls a No Mansplaining Guarantee in response. Whether that phrase lands for you or not, the underlying process it describes is the thing to judge: schedule by phone or online, approve a written up-front quote with options laid out, then have the work done. Testimonials on the site come from homeowners in Queen Anne, Ballard and Magnolia and all point at the same thing, which is being asked for input rather than told what will happen. The company also mentions a membership club, financing at 100 percent, and a project count above 8,100.
On evidence, the Google Business Profile rating of 4.8 from 712 reviews, read on September 27, 2026, is the strongest data point here. Volume that size usually means years of steady dispatch rather than a handful of happy neighbours, and the average holding near the top of the scale suggests the communication promise is mostly being kept. The company also maintains a Yelp listing and a Better Business Bureau profile, plus Facebook, Instagram, LinkedIn and YouTube, so a cautious reader has several independent places to cross-check before booking.
Who is it a good fit for? Seattle homeowners who want to understand the choice before agreeing to it, particularly on the larger jobs where the difference between repairing and replacing runs into thousands. Repipes, trenchless sewer work and water heater upgrades all reward a contractor who will sit down and explain why one option costs what it costs. Anyone with a burst line at midnight is also served in principle, given the round-the-clock published hours. Bargain hunters may be less at home. A company that quotes up front, offers financing and sells memberships is usually priced as a full-service operation rather than the cheapest van in the phone book.
Before hiring, ask for the Washington contractor registration number and check it against the Department of Labor and Industries bond and insurance record, since that is public and free to look up. Ask whether the quote is flat rate or hourly, and what the after-hours or weekend call-out costs, because a 24-hour phone line and a 24-hour flat price are not the same thing. On side sewer work, ask whether the City of Seattle side sewer permit is included and who pulls it, and get the camera footage before and after. On water heaters, confirm the expansion tank, seismic strapping and disposal of the old unit are in the number. Ask what warranty covers labour separately from the manufacturer's parts cover.
Compared with the alternatives in this market, Seattle offers everything from one-truck operators who answer their own phone to regional franchises with fleets and call centres. Craftsman Plumbing sits nearer the organised middle, with a physical shop, real dispatch and a large review record, without the national branding. If you have had a bad experience with a pushy sales-led plumber, craftsman plumbing positions itself directly at that grievance, and the review volume suggests the approach has found an audience. Get a second quote on anything above a few thousand dollars, which is sound practice with any contractor, then judge craftsman plumbing on how clearly the options were laid out.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.8/ 5
712 customer reviews
TenBestFind
Editorially reviewed
Ranked #5 in Seattle plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
Similar Plumbers in Seattle
Odyssey Plumbing
5.0(177 Google reviews)repipes and water heater work in older north Seattle homes · SeattleRanked #7View profile →Anthony's Plumbing
5.0(292 Google reviews)West Seattle remodels, ADU rough-in and whole-house repipes · SeattleView profile →Ben’s Plumbing & Drain Cleaning
4.9(461 Google reviews)round-the-clock drain and sewer work on older Seattle homes · SeattleRanked #8View profile →Gene Johnson Plumbing
4.8(4797 Google reviews)homeowners in older Seattle houses who want plumbing, sewer, HVAC and electrical handled by one company · SeattleRanked #1View profile →Bee's Plumbing and Heating
4.8(3800 Google reviews)older Seattle homes needing repipes, sewer replacement or after-hours emergency plumbing · SeattleRanked #2View profile →Jafco Plumbing and Sewer
4.8(286 Google reviews)side sewer diagnostics and repair on older North Seattle homes · SeattleRanked #6View profile →
Craftsman Plumbing FAQs
Does Craftsman Plumbing handle emergencies at night or on weekends?
Published hours list the business as open 24 hours a day, every day of the week, and the company says it answers and services same day. Emergency work, burst and frozen pipes are all on its service list. As with any after-hours plumbing, ask what the call-out charge is outside normal business hours before the van is dispatched, since overnight rates commonly differ from weekday ones.
What does Craftsman Plumbing charge?
No prices are published, so you would need a quote. The company describes a process where you approve an up-front quote before work begins, with options explained and no hidden fees, and it says financing is available. For larger jobs such as a repipe or a sewer line replacement, it is worth getting a second written quote to compare scope as well as price.
How is craftsman plumbing rated by customers?
Its Google Business Profile showed 4.8 out of 5 from 712 reviews when read on September 27, 2026. That is a large volume of feedback for a single-location plumbing company. The business also maintains Yelp and Better Business Bureau listings, which are worth reading alongside Google for a fuller picture of how complaints get handled.
Do they do sewer line work in Seattle?
Yes. Sewer camera inspection, drain repair and replacement, and trenchless sewer line repair are all listed. Seattle side sewers in the older neighbourhoods are often clay or cast iron and vulnerable to root intrusion, so a camera survey is the normal first step. Ask who pulls the City of Seattle side sewer permit and whether it is included in the quote.
Where is Craftsman Plumbing based and which areas does it cover?
The shop is at 4776 Shilshole Ave NW in Ballard, Seattle, WA 98107, and the company says it services the whole Seattle area. That location is convenient for Ballard, Fremont, Phinney Ridge, Magnolia and Queen Anne. Confirm coverage for your specific address when you call, especially if you are outside the city limits.
What is the No Mansplaining Guarantee?
It is the company's own name for its promise to explain plumbing work without condescension or unnecessary jargon. The site describes homeowners who have been talked over or dismissed by previous tradespeople and positions the business as the alternative, with clear options and space to ask questions. The specific terms are not detailed in what we reviewed, so ask what the guarantee covers in practice.
Do they work on commercial properties as well as homes?
Commercial plumbing is listed among its services, alongside residential repairs and installations. That suits small businesses, landlords and multi-unit owners as well as homeowners. For anything involving backflow testing, grease interceptors or code-driven commercial requirements, confirm the scope and any required certifications directly with the office.
Is Craftsman Plumbing licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Craftsman Plumbing serve?
Seattle. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Craftsman Plumbing offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Craftsman Plumbing?
Claim your profile to verify and maintain your business information, services and service area.
iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 27, 2026
- Google review data updated
- September 27, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.