Company Facts
Pegasus Appliance Repair at a Glance
The work
- Best for
- Hamilton homeowners with a mainstream or high-end brand who want a same-day diagnostic
- Primary service
- Appliance repair
Where
- Headquarters
- Hamilton, ON
- Service area
- Hamilton
- Emergency service
- Not advertised
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
- Workmanship warranty
- Limited warranty on parts and labour: 30 days labour on most residential repairs, parts carry the manufacturer warranty (typically 30 days to 1 year), and up to 1 year labour on some premium repairs. Terms are listed on the invoice.
Credentials
- WSIB registered
- WSIB registered (reported by the company, not verified)
Editorial Review
Our Take on Pegasus Appliance Repair
Pegasus covers an unusually wide range of brands from a real Mountain office, and reviewers consistently describe clear explanations and return visits with parts. The 30 day labour warranty and the credit card surcharge are worth asking about before you book.
Best forHamilton homeowners with a mainstream or high-end brand who want a same-day diagnostic
What We Like
- Home office at 775 Upper Wentworth St on the Hamilton Mountain since December 2020
- Services Samsung, LG, Bosch, Miele, Whirlpool, GE, Sub-Zero, Wolf, Viking and many more brands
- $99 service call is applied to the repair, with no travel fee across the Hamilton area
- Open until 9:00 p.m. on weekdays and Sundays, with same-day or next-day visits
- WSIB registered with liability insurance, and a named team of Dmitry, Anna and Emil
Things to Consider
- Not authorized by any manufacturer, so it is not the route for factory warranty claims
- Standard labour warranty is 30 days, and a card payment surcharge applies per a reviewer
- Cancellations must be made by speaking to a live agent at least 3 business hours ahead
Customer Ratings
Google Reviews for Pegasus Appliance Repair
Customer ratings shown here come from Google. They are separate from our editorial review above.
Rating Distribution
- 5 stars88%
- 4 stars3%
- 3 stars1%
- 2 stars1%
- 1 star7%
iAbout this distribution
The distribution reflects the 243 Google reviews available when this profile's review data was last refreshed on October 28, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
Editorial Ranking
Why Pegasus Appliance Repair Made Our Top 5
It holds position 5 in 5 Best Appliance Repair Companies in Hamilton, ON (2026).
What They Do
Services Offered
Areas Served
Based in Hamilton, ON.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
Company Background
About Pegasus Appliance Repair
Pegasus Appliance Repair services a long list of brands, including Whirlpool, GE, Frigidaire, Maytag, KitchenAid, Kenmore, Samsung, LG, Bosch, Miele, Speed Queen, Sub-Zero, Wolf, Thermador and Viking. Its own site says it is independent and not authorized by any of those manufacturers, so it suits out-of-warranty repairs rather than factory warranty claims.
The company started in Hamilton in December 2020 and still runs its head office from Unit 13 at 775 Upper Wentworth St, in the Central Mountain area. Dmitry founded it, Anna coordinates scheduling and operations, and Emil is the senior service technician who mentors the field crew. Technicians cover the Mountain, downtown, the east end, Stoney Creek, Ancaster, Dundas, Waterdown, Binbrook and Caledonia, with the same $99 service call and no travel fee anywhere in that area. Hamilton is one of ten Pegasus hubs across Southern Ontario.
Pegasus repairs refrigerators, washers, dryers, ovens, stoves, dishwashers, microwaves and range hoods, and installs appliances. Hours run 8:00 a.m. to 9:00 p.m. Monday to Friday, 8:00 a.m. to 3:00 p.m. Saturday and 9:00 a.m. to 9:00 p.m. Sunday. The company is registered with the Ontario WSIB and carries liability insurance.
Pegasus has 4.7 from 243 Google reviews, read 2026-10-27. Reviewers name Emil for explaining a dryer fault and returning with the part, Gregory for diagnosing a Kenmore dryer and coming back the same day, and Sergey for installing a dishwasher and an over-the-range microwave. One repeat customer likes that the service call fee is waived when the repair goes ahead but dislikes the surcharge for paying by credit card. A 1-star review from July describes a washer leak that was not fixed and a cracked door trim the customer says happened during the visit, so ask how damage claims are handled.
It suits homeowners, landlords and condo owners who want a quick diagnostic on a mainstream or premium brand and a technician who explains the fault. It suits less well anyone who needs manufacturer-authorized warranty work, or who wants a long labour guarantee, since standard labour cover is 30 days.
Before booking, ask whether the $99 diagnostic is credited toward the repair, what the parts and labour warranty is on your invoice, and if you will get a written quote before work starts. Ask about the credit card surcharge and the 3 hour live-agent cancellation rule. Ontario has no general appliance repair licence, so ask for proof of business registration, and for TSSA gas-fitter certification if the job involves a gas range or dryer.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Other Sources
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Pricing
Company Pricing & Estimates
What this company publishes about its own pricing.
- Workmanship warranty
- Limited warranty on parts and labour: 30 days labour on most residential repairs, parts carry the manufacturer warranty (typically 30 days to 1 year), and up to 1 year labour on some premium repairs. Terms are listed on the invoice.
Gallery
Project Photos
Business-submitted, reviewed by our editors
Compare
Similar Appliance Repair in Hamilton
Hamilton Appliance Repair Hartek Pro
5.0(257 Google reviews)Same-day home repair of Bosch, Samsung, LG and Whirlpool appliances · HamiltonRanked #4View profileSame Day Fix
5.0(475 Google reviews)Fast, honest repair-or-replace advice from the owner himself · HamiltonRanked #3View profileRTC Appliances
4.8(559 Google reviews)Homeowners who want a long-established local shop with parts in stock · HamiltonRanked #2View profileSutton & Son Appliances
4.8(765 Google reviews)Phone-first diagnosis from a long-running Hamilton shop · HamiltonRanked #1View profile
Pegasus Appliance Repair FAQs
Is Pegasus Appliance Repair in Hamilton licensed and insured?
Pegasus says it is registered with the Ontario WSIB and carries liability insurance. Ontario has no general appliance repair licence, so ask for proof of business registration, and for TSSA gas-fitter certification if the job involves a gas range or dryer. The company states it is independent and not authorized by any manufacturer.
What are Pegasus Appliance Repair's hours in Hamilton, and do they do same-day repairs?
Pegasus is open 8:00 a.m. to 9:00 p.m. Monday to Friday, 8:00 a.m. to 3:00 p.m. Saturday and 9:00 a.m. to 9:00 p.m. Sunday. It offers same-day or next-day service across Hamilton when scheduling allows. The company does not advertise 24 hour emergency call-outs.
How much does a Pegasus Appliance Repair service call cost in Hamilton, and what is the warranty?
The service call is $99 and includes a full diagnostic. If you go ahead with the repair, the fee is applied to the total, with no travel charge in the Hamilton area, including Ancaster, Dundas and Waterdown. Repairs carry a limited warranty of 30 days on labour for most residential work, and parts carry the manufacturer warranty, typically 30 days to 1 year.
Is Pegasus Appliance Repair licensed and insured?
We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Pegasus Appliance Repair serve?
Hamilton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Pegasus Appliance Repair offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Limited warranty on parts and labour: 30 days labour on most residential repairs, parts carry the manufacturer warranty (typically 30 days to 1 year), and up to 1 year labour on some premium repairs. Terms are listed on the invoice.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Pegasus Appliance Repair?
Claim your profile to verify and maintain your business information, services and service area.
iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- October 2026
- Profile last updated
- October 31, 2026
- Google review data updated
- October 28, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Could not verify
- WSIB registered (reported only)
- Sponsorship status
- No commercial relationship