Researched rankings in 38 cities across the United States and Canada, each with a last-reviewed date.

TenBestFindThe best, verified
Add Your Business

RTC Appliances

Appliance repair Company in Hamilton, Ontario.

RTC Appliances is an appliance repair company based in Hamilton, ON. Its listed services include refrigerator repair, washer and dryer repair, oven and range repair and dishwasher repair. Its Member, Canadian Federation of Independent Business (over 40 years) is reported by the company and not yet verified, so check it with Canadian Federation of Independent Business before work starts.

4.8on Google · 559 reviews50 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

RTC Appliances works out of a storefront at 610 Upper James Street on the Hamilton Mountain, one block north of Fennell Avenue with the entrance on Genesee Street. The family owned company has repaired appliances since 1976 and covers fridges, freezers, electric and gas ranges, cooktops, dishwashers, washers, electric and gas dryers and microwaves. Technicians drive stocked service trucks, and the shop keeps replacement parts on hand. It holds 4.8 stars from 559 Google reviews, read 2026-10-27. Service runs Monday to Friday, 8:30 AM to 5:00 PM, with a Cambridge office as well. Pricing is not published, so call before booking.

  • Best for homeowners who want a long-established local shop with parts in stock
  • In business at 610 Upper James Street since 1976, family owned and operated
  • Open Monday to Friday, 8:30 AM to 5:00 PM only, closed weekends

Company Facts

RTC Appliances at a Glance

By the numbers

Google rating
4.8out of 5
Customer reviews
559on Google
In business
50years

Rating and review count pulled from Google on October 28, 2026. Years counted from 1976.

The work

Best for
Homeowners who want a long-established local shop with parts in stock
Primary service
Appliance repair

Where

Headquarters
Hamilton, ON
Service area
Hamilton
Emergency service
Not advertised

Money and guarantees

Free estimates
Not advertised
Financing
Not advertised
Workmanship warranty
90 days on functional parts replaced, 6 months on labour for functional parts replaced, and 1 month on the service call for any problem with the appliance.

Credentials

Member, Canadian Federation of Independent Business (over 40 years)
Member, Canadian Federation of Independent Business (over 40 years) (reported by the company, not verified)

Editorial Review

Our Take on RTC Appliances

RTC Appliances earns its place on trust built over fifty years at one Upper James Street address, and reviewers keep naming the same technicians for clear explanations. The weekday-only schedule and phone-only pricing are the trade-offs.

Best forHomeowners who want a long-established local shop with parts in stock

What We Like

  • In business at 610 Upper James Street since 1976, family owned and operated
  • 4.8 stars from 559 Google reviews, read 2026-10-27
  • Stocked service trucks and an in-shop parts inventory in Hamilton
  • Warranty of 90 days on parts, 6 months on labour and 1 month on the service call
  • Placed second among North American servicers of its size at the 2025 ASTI trade show

Things to Consider

  • Open Monday to Friday, 8:30 AM to 5:00 PM only, closed weekends
  • Rates are given by phone and not posted online
  • In-home payment is limited to Interac e-Transfer or cheque

Customer Ratings

Google Reviews for RTC Appliances

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.8

Based on 559 Google reviews

Review data updated October 28, 2026

View on Google Maps

Rating Distribution

  • 5 stars94%
  • 4 stars2%
  • 3 stars1%
  • 2 stars1%
  • 1 star3%
iAbout this distribution

The distribution reflects the 559 Google reviews available when this profile's review data was last refreshed on October 28, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Paige A Werner5.0

    I cant say enough good things about these guys! They are dependable and know what they are doing. Fast repair too. Thank you for saving me from a 2 week nightmare and run around from another company. You will be my repair company for everything now. I put your card on my fridge

    October 2026Google
  • Judy P5.0

    My first experience with RTC Appliances was in June 2026. Having exhausted all online resources for a levelling leg for my defunct stove model, I visited the RTC store as a last resort to find a manufacturer's replacement part. The entire staff was welcoming, very cheerful, and listened attentively as I recounted the details of my desperate search. A parts representative made a quick call and advised me that another manufacturer's part would be suitable for my stove model. I was given a price and a timeline and the part was ordered. To my surprise, the part arrived earlier than expected, and exactly as quoted, but the best part of the experience was that I was gifted a sample package of products for my dishwasher. I left the store impressed and elated by how positive the customer service experience had been! Fast track to Thanksgiving 2026 weekend when water began leaking from the bottom of my refrigerator freezer. Realizing the store was closed, I left a voice mail message requesting a service appointment as soon as possible. Again, to my delight, I received a call the next business day and we arranged an immediate service call for that same day. The service technicians arrived during the promised time-slot and completed the repairs quickly and efficiently, while patiently explaining every aspect of the repair procedure to me. RTC Appliances exceeded my expectations, twice! I would highly recommend them for ALL of your appliance needs; they are the BEST! Thank you Rob and Justin for your excellent work and outstanding customer service! :-)

    October 2026Google
  • Gino Saullo5.0

    Exceptional service and staff that treat you like family! Highly recommended💯

    October 2026Google
  • Edward Chan5.0

    Excellent professional service. We ended up having new igniters replaced in our old but still good Frigidaire gas oven and Maytag gas dryer. We wanted the job done right and weren't looking for the cheapest work possible. We will not hesitate to give them a call again should we need any other appliance service work.

    October 2026Google
  • Vic pandher1.0

    The return policy is not properly explained. Receipt says products that are specially ordered are on final sale but it doesn’t say anything about other products.

    October 2026Google
  • Jay Law5.0

    The service was great, and the customer service was even better. When some parts were damaged during shipping, replacements were quickly ordered with no hassle. Justin was especially helpful. I was having trouble removing a wire from the harness, so he found the same harness in the back and took it apart with me to figure out the best way to remove it. He also explained what to do if the wire proved too difficult to remove and provided the small replacement part I would need at no charge. Excellent service, knowledgeable staff, and genuinely helpful advice. I would definitely recommend them.

    October 2026Google

View more Google reviews

Ranked#2of 5 appliance repair in Hamilton, ONre-checked October 2026

Editorial Ranking

Why RTC Appliances Made Our Top 5

It holds position 2 in 5 Best Appliance Repair Companies in Hamilton, ON (2026).

See the Full Hamilton RankingPositions cannot be bought

Areas Served

Based in Hamilton, ON.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About RTC Appliances

RTC Appliances has operated from 610 Upper James Street on the Hamilton Mountain since 1976, in the Southam area one block north of Fennell Avenue. The company describes itself as family owned and operated, and it has been a member of the Canadian Federation of Independent Business for more than 40 years. It runs a second office at 86 Cedar Street in Cambridge, with its own phone line.

The shop repairs fridges, freezers, electric and gas ranges, cooktops, dishwashers, washers, electric and gas dryers and microwaves. The site lists RTC as an authorized servicer for a long roster of brands, including LG, Samsung, GE, Whirlpool, Bosch, KitchenAid, Maytag, Frigidaire and Electrolux, and it also repairs many others. Service trucks are stocked with parts, and the Hamilton shop keeps an inventory of replacement parts, which several reviewers say saved them a second visit. One customer was sent by IKEA customer service for a dishwasher under warranty.

Technicians come up often in reviews. David is praised for diagnosing a freezer within minutes and explaining each step, and for replacing a front-load LG washer gasket. Justin helped a customer at the storefront and pointed to a cheaper third-party part when no local supplier had the original. Mike and James appear in testimonials on the company's own site. One reviewer also noted a part damaged in shipping was reordered quickly. The shop will test stove elements for free, and bringing an appliance in saves the service charge.

The company covers Hamilton, Ancaster, Dundas, Stoney Creek, Flamborough, Binbrook, Caledonia and Burlington, plus Cambridge, Kitchener, Waterloo and Guelph. Warranty is 90 days on functional parts, 6 months on labour for functional parts replaced, and 1 month on the service call for the same problem. It has 4.8 stars from 559 Google reviews, read 2026-10-27. In 2025 it placed second among North American servicers in its size class at the ASTI trade show.

RTC suits homeowners and landlords who want an established local shop, a parts counter and clear explanations. It suits less well anyone needing weekend or evening service, since the shop is closed Saturday and Sunday, or anyone who wants a posted price, because rates are given by phone. Payment is by Interac e-Transfer or cheque for in-home work. Before booking, ask what the diagnostic fee is and whether it is credited toward the repair, what the parts and labour warranty covers, if you get a written quote before work starts, and whether the technician holds the TSSA gas-fitter certification for gas ranges and dryers and what business registration the company operates under.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • Member, Canadian Federation of Independent Business (over 40 years)Canadian Federation of Independent BusinessReported
  • Authorized servicer for major appliance brandsAppliance manufacturers listed on company websiteReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.8/ 5

    559 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #2 in Hamilton appliance repair, October 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Workmanship warranty
90 days on functional parts replaced, 6 months on labour for functional parts replaced, and 1 month on the service call for any problem with the appliance.

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • RTC AppliancesRTC Appliances
  • RTC AppliancesRTC Appliances
  • RTC AppliancesRTC Appliances
  • RTC AppliancesRTC Appliances
  • RTC AppliancesRTC Appliances
  • RTC AppliancesRTC Appliances

Compare

Similar Appliance Repair in Hamilton

RTC Appliances FAQs

  • Is RTC Appliances licensed to repair gas ranges and dryers in Hamilton?

    RTC Appliances repairs gas ranges and gas dryers, but its website does not publish a licence number. Ontario has no general appliance repair licence, and gas appliance work falls under TSSA, so ask the technician for TSSA gas-fitter certification and the company's business registration before work starts. One reviewer on Google said the technicians hold a gas fitters licence, which you can confirm when you book.

  • What are RTC Appliances' hours and do they offer emergency service?

    RTC Appliances is open Monday to Friday, 8:30 AM to 5:00 PM, and is closed Saturday and Sunday. The website does not advertise emergency or after-hours calls. Call 905-574-1040 for the Hamilton area or 365-227-1040 for Cambridge to ask about the next available appointment.

  • What warranty does RTC Appliances give and where does it service?

    RTC Appliances gives 90 days on functional parts replaced, 6 months on labour for those parts, and 1 month on the service call for any problem with the appliance. It serves Hamilton, Ancaster, Dundas, Stoney Creek, Flamborough, Binbrook, Caledonia and Burlington, plus Cambridge, Kitchener, Waterloo and Guelph. The website does not mention financing.

  • Is RTC Appliances licensed and insured?

    We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does RTC Appliances serve?

    Hamilton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does RTC Appliances offer emergency service?

    Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

  • What warranty do they offer?

    90 days on functional parts replaced, 6 months on labour for functional parts replaced, and 1 month on the service call for any problem with the appliance.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

Suggest an Update

Own RTC Appliances?

Claim your profile to verify and maintain your business information, services and service area.

Claim This Business
iWhat claiming does

Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.

How We Rank

About This Business Profile

Last reviewed
October 2026
Profile last updated
October 31, 2026
Google review data updated
October 28, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Member, Canadian Federation of Independent Business (over 40 years) (reported only), insurance
Sponsorship status
No commercial relationship
RTC Appliances4.8 on Google · Hamilton, ONVisit Website