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Sutton & Son Appliances

Appliance repair Company in Hamilton, Ontario.

Sutton & Son Appliances is an appliance repair company based in Hamilton, ON. Its listed services include refrigerator repair, washer and dryer repair, oven and range repair and dishwasher repair. Its Manufacturer authorized service for most major brands is reported by the company and not yet verified, so check it with Appliance manufacturers (as stated by the company) before work starts.

4.8on Google · 765 reviews98 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

Sutton & Son Appliances has repaired and sold appliances in Hamilton since 1928, and its Gage Avenue North head office is a working shop, not a mailbox address. The company repairs gas and electric ranges, ovens and cooktops, refrigerators, freezers and wine fridges, washers, dryers, dishwashers, microwaves and range hoods, and it installs new appliances too. Callers get a free initial analysis by phone, which sometimes ends with a part and install instructions instead of a truck visit. The service call and diagnosis fee is quoted as one price. Google shows 4.8 from 766 reviews, read 2026-10-27. Hours are Monday to Friday, 8 AM to 5 PM, so weekend emergencies need a different plan.

  • Best for phone-first diagnosis from a long-running hamilton shop
  • Serving Hamilton since 1928 from a head office at 154 Gage Avenue North
  • Open Monday to Friday, 8 AM to 5 PM, with weekend hours only by phone

Company Facts

Sutton & Son Appliances at a Glance

By the numbers

Google rating
4.8out of 5
Customer reviews
765on Google
In business
98years

Rating and review count pulled from Google on October 28, 2026. Years counted from 1928.

The work

Best for
Phone-first diagnosis from a long-running Hamilton shop
Primary service
Appliance repair

Where

Headquarters
Hamilton, ON
Service area
Hamilton
Emergency service
Not advertised

Money and guarantees

Free estimates
Yes
Financing
Not advertised
Workmanship warranty
Manufacturer's warranty offered on repairs for almost all appliance brands, per the company website. Ask for exact parts and labour terms in writing.

Credentials

Manufacturer authorized service for most major brands
Manufacturer authorized service for most major brands (reported by the company, not verified)

Editorial Review

Our Take on Sutton & Son Appliances

Sutton & Son Appliances pairs a 1928 Hamilton pedigree with a 4.8 rating across 766 Google reviews and a free phone analysis before any visit. Technicians are praised by name for patience and clear explanations. The trade-offs are weekday-only hours and no published licence numbers.

Best forPhone-first diagnosis from a long-running Hamilton shop

What We Like

  • Serving Hamilton since 1928 from a head office at 154 Gage Avenue North
  • Free initial analysis by phone before any truck is sent
  • Service call and diagnosis fee quoted as one price
  • Repairs gas and electric ranges, fridges, washers, dryers, dishwashers, microwaves and range hoods
  • 4.8 from 766 Google reviews with technicians praised by name

Things to Consider

  • Open Monday to Friday, 8 AM to 5 PM, with weekend hours only by phone
  • Site says visits usually happen in 1 to 2 business days, so not same-day
  • No licence, TSSA or insurance numbers are published on the website

Customer Ratings

Google Reviews for Sutton & Son Appliances

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.8

Based on 765 Google reviews

Review data updated October 28, 2026

View on Google Maps

Rating Distribution

  • 5 stars92%
  • 4 stars2%
  • 3 stars1%
  • 2 stars1%
  • 1 star4%
iAbout this distribution

The distribution reflects the 765 Google reviews available when this profile's review data was last refreshed on October 28, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Bonny Macqueen5.0

    They were very knowledgeable and accurate when assessing the problem with my refrigerator. They came prepared and fixed the issue very quickly. I would highly recommend this company

    October 2026Google
  • Katherine Thompson5.0

    The service was exceptional! The technician came within the time he said he would; hewas friendly and professional, and he explained the problem with my washer to me in terms that I understood. Hopefully my washer will continue for a while, but if I ever need appliance repair again, I will definitely call Sutton and sons!

    October 2026Google
  • Leann Y5.0

    Oven door was locked on self clean when power went out. It would not open after power restored. First visit diagnosed the cause and a part was ordered. The next visit, 2 days later, the part was installed and the oven problem was solved. Efficient, professional, personable service technicians.

    October 2026Google
  • DIANA STENHOUSE5.0

    Lee came 2 weeks ago to take a look at our Bosch dishwasher that wasn’t cleaning properly. He was really professional, punctual and caring. It was a great experience. He arrived on time and left everything clean when he left. Nice guy too. Thank you Lee 🤣

    October 2026Google
  • Rick Chittley5.0

    The best service, knowledgeable, efficient, timely

    October 2026Google
  • anne vallentin5.0

    As I was advised, the service person called ahead, arrived on time, friendly and professional and quickly figured out the issue and solution. Thank you.

    October 2026Google

View more Google reviews

Ranked#1of 5 appliance repair in Hamilton, ONre-checked October 2026

Editorial Ranking

Why Sutton & Son Appliances Made Our Top 5

It took first place in 5 Best Appliance Repair Companies in Hamilton, ON (2026).

See the Full Hamilton RankingPositions cannot be bought

Areas Served

Based in Hamilton, ON.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About Sutton & Son Appliances

A Hamilton customer replacing the top bearing on an older GE dryer ended up with a patient walkthrough from Steve at Sutton & Son Appliances, covering what to check before opening the machine, the pricing and how to care for it afterward. That kind of help is the company's calling card. Sutton & Son has served Hamilton since 1928 from its head office at 154 Gage Avenue North, in the Crown Point West area, and it still answers the phone with a person rather than a directory.

The repair side covers gas and electric stoves, ovens, cooktops and ranges, refrigerators and freezers, wine fridges, washers and dryers, dishwashers, microwaves and range hoods. The company also installs gas and electric appliances and sells parts, including to do-it-yourselfers who get free install instructions. It lists manufacturer authorization for most major brands, and one reviewer picked the company because it is an approved Samsung dealer. Technicians are described as factory-trained and based in specific areas, with service across Hamilton, Dundas, Ancaster, Stoney Creek, Burlington, Grimsby and Brantford. Payment is taken on the truck by debit, credit card, Mastercard or Amex.

Reviewers name Micky, who diagnosed a refrigerator without rushing, Matthew, who called ahead with a two hour window and took 90 minutes to change a fridge door swing, and Shane, who made two visits. Sutton & Son Appliances holds 4.8 from 766 Google reviews, read 2026-10-27. The honest limits are practical. The office is open weekdays only, the site says visits usually happen within one to two business days, and it publishes no licence numbers.

Who it suits: Hamilton homeowners with a mainstream or premium brand who want a phone diagnosis first, and anyone who values a long-established local shop. Who it suits less well: people who need a Saturday or same-day visit. Before booking, ask whether the diagnostic fee is credited toward the repair, what the parts and labour warranty covers, whether you get a written quote before work starts, and, for gas appliances, whether the technician holds TSSA gas-fitter certification and how the business is registered in Ontario.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • Manufacturer authorized service for most major brandsAppliance manufacturers (as stated by the company)Reported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.8/ 5

    765 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #1 in Hamilton appliance repair, October 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Free estimates
Yes
Workmanship warranty
Manufacturer's warranty offered on repairs for almost all appliance brands, per the company website. Ask for exact parts and labour terms in writing.

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • Sutton & Son AppliancesSutton & Son Appliances
  • Sutton & Son AppliancesSutton & Son Appliances
  • Sutton & Son AppliancesSutton & Son Appliances
  • Sutton & Son AppliancesSutton & Son Appliances

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Similar Appliance Repair in Hamilton

Sutton & Son Appliances FAQs

  • Is Sutton & Son Appliances licensed to repair gas appliances in Hamilton?

    The website says its technicians are trained to handle gas connections safely and legally, but it publishes no licence numbers. Ontario has no general appliance repair licence, and gas work falls under TSSA. Ask for the technician's TSSA gas-fitter certification and the business registration before any gas appliance work. The company also lists manufacturer authorization for most major brands.

  • What are Sutton & Son Appliances' hours, and do they offer emergency service?

    The Hamilton head office is open Monday to Friday, 8 AM to 5 PM, and the website says to call for weekend hours. It does not advertise emergency or same-day service. The FAQ says visits typically happen within one to two business days. Call 905-544-1916 to ask about the next opening.

  • Does Sutton & Son Appliances offer a warranty and which areas does it serve?

    The company says it offers a manufacturer's warranty for repairs on almost all appliance brands, so ask for exact parts and labour terms in writing. It services Hamilton, Dundas, Ancaster, Stoney Creek, Burlington, Grimsby, Brantford and the Niagara region. Payment is by debit, credit card, Mastercard or Amex on site. Seniors, corporate accounts, insurers and property managers are listed for discounts.

  • Is Sutton & Son Appliances licensed and insured?

    We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does Sutton & Son Appliances serve?

    Hamilton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does Sutton & Son Appliances offer emergency service?

    Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

  • What warranty do they offer?

    Manufacturer's warranty offered on repairs for almost all appliance brands, per the company website. Ask for exact parts and labour terms in writing.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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How We Rank

About This Business Profile

Last reviewed
October 2026
Profile last updated
October 31, 2026
Google review data updated
October 28, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Manufacturer authorized service for most major brands (reported only), insurance
Sponsorship status
No commercial relationship
Sutton & Son Appliances4.8 on Google · Hamilton, ONVisit Website