Company Facts
PlumbWize at a Glance
The work
- Best for
- Kitec replacement and older-home leak repairs
- Primary service
- Plumbing
Where
- Headquarters
- Hamilton, ON
- Service area
- Hamilton
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on PlumbWize
PlumbWize is brother-owned, answers 24/7 and has 129 reviews at 4.8, with real depth in Kitec and older-home repairs. One reviewer's larger job stretched to two visits on hourly billing, so confirm how extra time is charged.
Best for: Kitec replacement and older-home leak repairs
What We Like
- Owned by brothers Jason and Zach for 20+ years, per the company
- 24/7 service including weekends and holidays
- Kitec pipe replacement
- Price agreed before work starts, per the company
- 129 Google reviews at a 4.8 average
Things to Consider
- A reviewer's larger job ran to two visits on hourly billing
- No warranty terms published
- No email address published
Google Reviews for PlumbWize
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.8
Based on 129 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars91%
- 4 stars4%
- 3 stars2%
- 2 stars2%
- 1 star2%
iAbout this distribution
The distribution reflects the 129 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Stacey Tremmel4.0Very impressed with the quick response from Jesse. We had to replace pur toilet and decided to replace the bathroom sink as well. Since we just got it painted. The only thing the new toilet was a different make so the back wall needs a touch up of paint. No worries it's not a big job and we still have leftover paint. We had a leaking drain in the kitchen which he repaired with new plumbing. We also said we wanted new plumbing in the laundry room which today he came by to do it. We mentioned to Jesse today that our kitchen sink where he fixed the pipe that the water was coming up when draining. He mentioned that he did see some grease built-up in the drain and he cleaned the best he could. He actually then recommended that he use a drain snake to clear the drains before he left today. Very pleased with Jesse's work. He explained things as to let us know what he was doing. Highly recommend Plumbwize for any plumbing needs.August 2026Google
- Shawn McKenzie3.0I had a leak in my basement originating from an upstairs bathroom. Plumbwize was quick to set up an appointment, and Jesse the technician was knowledgable and polite. After a first visit to assess the problem, Jesse returned to cut open the main floor wall and replace a cast iron pipe. After 3 hours he said he had to leave and finish the job another day. He indicated it was a $1200 job and based on an hourly rate it would cost us $500 for the 3-hour visit, with his return visit to finish the job estimated at $700. He returned after the weekend to finish the job in 2.5 hours, at which point we were billed an additional $1200 plus tax, for a total cost of ~$2000. I spoke to Jason on the phone who conveyed that the book price of the job was $1200, and that the initial 3 hour visit (removal of wall) was an extra hourly charge unrelated to the book price. For purposes of transparency I asked him what the hourly rate was, and how customers are to know whether they're paying by the hour or the job. He said they don't have/disclose hourly rates, and that every job is different. Aware that we felt very mislead and overcharged he asked me what I thought was fair, and so in the moment I agreed to meet halfway on the difference between the $1200 quote and the ~$2000 final price (a refund of $300). Though I appreciate Jason's willingness to discuss options, unfortunately I regret not being more firm on receiving a full refund beyond of what we overpaid beyond the quoted amount from the technician. The customer service process could have been much worse, but it also forces the customer to proactively call and haggle, which few very people are willing to do given the uncomfortable nature of these conversations and the lack of transparency. Overall I recommend you be cautious with Plumbwize and make sure you ask clearly in advance from a manager what the costs are and how they breakdown (hourly or by job, or some unknown combination). I would use again if there were no other available options, being mindful to get a cost update after every hour of work. *****Update after reading the Response from Owner***** I respectfully disagree with a few key points here: 1. I was never formally quoted anything in writing, so this makes it a he-said she-said regarding what actually happened. We were told in person by the technician that it would be a total of $1200, and unfortunately without any transparency about rates or any details on the work orders/quotes this is just impossible to verify. My only option would have been to record our conversations. 2. I do not know the size of a standard contractor bag but I've attached photos to argue that this missing section of wall would fit in far fewer than 5 contractor sized bags. 3. I cannot, of course, verify what occurred after the contractors left my house, but if the clean up and dump of this size of a job takes 5.5 hours I have to legitimately question the efficiency of the workers.October 2025Google
- Ivan Mo5.0Used plumbwise from a word of mouth recommendation. Very satisfied by speed of response from dispatch, and the level of professionalism from the service tech sent to my house. Reasonably priced, all work done in the same day. Will definitely use again in the futureOctober 2025Google
- Daniel Pereira5.0Chris T did an awesome job. He accessed the issue and resolved it under 20 minutes. Thanks!July 2025Google
- Medha Datar5.0Fantastic service!! Chris was awesome! Th response to my call was prompt, service was prompt and professional. Am very happy and highly recommend!!May 2025Google
- Devyn Howard5.0l had a great experience with plumbwise plumbing. Chris T the plumber who came to our house to fix our clogged pipe was very knowledgable and had the job done very quickly. I would definitely recommend them for your all plumbing needs.April 2025Google
Editorial Ranking
Why PlumbWize Made Our Top 10
It holds position 8 in 10 Best Plumbers in Hamilton, ON (2026).
Services Offered
Areas Served
Based in Hamilton, ON.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About PlumbWize
PlumbWize is a brother-owned plumbing company with its Hamilton office at 46 Jackson Street East, downtown. Google shows 129 reviews at a 4.8 average, read September 24, 2026, and lists the office as open 24 hours.
The website says Jason and Zach have run the business for more than 20 years and that every job is done by a licensed, insured plumber. It also has offices in Burlington, Oakville and Milton, and the Hamilton number covers Ancaster, Stoney Creek and Waterdown. PlumbWize answers 24/7, weekends and holidays included, agrees on the price before work starts, and says its plumbers take their shoes off and cover the floors.
The service list is broad. On the plumbing side there are repairs, leak detection, Kitec pipe replacement, tubs, showers, toilets, faucets, sinks, washing machines, dishwashers, garburators, sump pump service, rough-ins and renovations. Kitec is a plastic and aluminum water pipe that some insurers flag, and PlumbWize offers preventative replacement before it fails. On the drain side there are professional drain cleaning, camera inspection, hydro jetting, sewer backup response, drain repair and pipe replacement, frozen and burst pipes, rooter service and tree root damage. Commercial drain cleaning is offered too.
Most reviewers name Jesse. Suhayb said Jesse was patient and knowledgeable across several visits for an overflowing sink, a shower drain and a kitchen sink. Stacey gave four stars after Jesse replaced a toilet and sink and repaired a kitchen drain, while noting a follow-up issue with water coming up in that sink. Devyn praised Chris T. for clearing a clogged pipe quickly, and Ivan, who found them by word of mouth, called the pricing reasonable. Shawn gave three stars after a cast iron pipe replacement stretched over two visits and was billed by the hour.
The website does not publish warranty terms or an email address.
PlumbWize suits an owner of an older downtown or lower-city home dealing with leaks, cast iron drains or Kitec lines. It suits less well someone who wants a firm fixed price on a large open-wall job. Get the price in writing, confirm how extra hours are billed, check the plumber's Ontario certificate of qualification, and ask who pulls the City of Hamilton permit.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Licensed and insured plumbers, per the companyReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.8/ 5
129 customer reviews
TenBestFind
Editorially reviewed
Ranked #8 in Hamilton plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Emergency callout
- Available 24/7
Project Photos
Business-submitted, reviewed by our editors
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PlumbWize FAQs
Who owns PlumbWize?
PlumbWize is owned and run by brothers Jason and Zach, who the website says have operated it for more than 20 years.
Does PlumbWize answer after hours?
Yes. The company says it answers 24/7, including weekends and holidays.
Does PlumbWize replace Kitec pipe?
Yes. It offers preventative Kitec pipe replacement for homes and businesses.
Is PlumbWize licensed and insured?
We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does PlumbWize serve?
Hamilton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does PlumbWize offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship