Pure Plumbing

Company Facts

Pure Plumbing at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

955on Google

In business

13years

Rating and review count pulled from Google on September 4, 2026. Years counted from 2013.

What We Like

• Google rating of 4.8 from 955 reviews as read on September 4, 2026, a large sample for a local plumber
• Published hours list 24 hours a day, every day, with emergency call-out marketed to match
• Wide residential range covering leak detection, drain and sewer work, gas lines, water heaters and filtration
• Trading since 2013 per its own website, with an active public presence across several review and social platforms
• Richardson base gives fast access to North Dallas, Plano, Garland and the northern suburbs
• Financing and a membership plan offered for larger or recurring work

Things to Consider

• Emergency and after-hours pricing is not published, so confirm the call-out and diagnostic fee before dispatch
• Marketing spans Dallas, Plano and surrounding areas from a Richardson address, so check coverage for your specific suburb
• Licensing and training claims come from the company's own site rather than an independently verified source in this brief
• A mid-sized company is rarely the cheapest option for small, simple repairs

Google rating

4.8

Based on 955 Google reviews

Review data updated September 4, 2026

View on Google Maps →

Rating Distribution

• 5 stars94%
• 4 stars1%
• 3 stars0%
• 2 stars1%
• 1 star4%

Sterling Drive in Richardson sits a short drive from the Dallas North Tollway and US 75, which puts the crews within reasonable reach of Plano, Richardson, Garland, North Dallas and the neighbourhoods south of LBJ. That geography matters more than it sounds. A plumber based on the northern edge of the metro can usually get to a Far North Dallas house faster than one dispatching from Oak Cliff, and in an emergency the difference between a forty minute response and a two hour one is measured in drywall.

The service list is broad and residential in character. Leak detection, clog removal, drain cleaning, hydro jetting, sewer repair, gas line repair, sump pump installation, drainage work, water filtration, and water heaters in both conventional and tankless form. Pure Plumbing describes itself as family-owned with a mission built around its P.U.R.E. acronym, and it says its plumbers are licensed and put through ongoing training. Treat that as the company's own account rather than something independently checked, though it does link publicly to a BBB profile where its rating is a matter of record.

What gives the profile weight is the volume of feedback. A Google rating of 4.8 across 955 reviews, read on September 4, 2026, is a much stronger signal than a perfect five from thirty. Companies that run a lot of jobs accumulate unhappy customers, and a score that holds near the top of the range at that scale suggests the dispatch and follow-up side is working, not only the wrench side. The testimonials the company publishes lean heavily on Sunday call-outs and on technicians explaining the options before starting, which is consistent with a business that leads with 24/7 availability.

Dallas soil does a lot of the work of creating plumbing customers here. The expansive clay under much of the metro swells in wet weeks and shrinks hard in a July drought, and slab foundations move with it. That movement is what cracks under-slab drain lines and pinholes copper supply runs, producing the classic slab leak symptoms: a warm patch on the tile, a water bill that jumps for no obvious reason, the sound of running water when nothing is on. The company's own blog covers exactly that, which suggests it sees the work regularly. Older housing in East Dallas and the pre-war pockets adds cast iron sewer lines nearing the end of their lives, and that is where camera inspection and a clear repair versus replacement conversation matter most.

Before you book anyone in this market, ask a few specific things. Is there a dispatch or diagnostic fee, and is it credited against the repair. What is the after-hours rate compared with a weekday morning appointment, since round-the-clock availability is rarely priced the same at midnight. For a sewer or slab job, will you get camera footage and a written scope, and who pulls the City of Dallas or Richardson permit and handles inspection. On water heaters, confirm whether the quote includes bringing the installation up to current code, expansion tank, pan, drain and venting included, because that is where a low headline price gets padded later. Ask how the manufacturer warranty and the labour warranty differ, and whether either transfers if you sell.

On cost, Pure Plumbing publishes specials and offers financing, plus a membership plan that it says carries a general discount, priority scheduling, inspections and a waiver of the emergency fee. Membership plans suit people who intend to stay in the house and want maintenance handled. They suit a renter or a seller preparing to move a good deal less. Anyone chasing the single cheapest price on a simple faucet or disposal swap will often beat a mid-sized company like this by calling an independent plumber who answers his own phone, and that is a fair trade to make on small work. The case for the larger operation is stock on the truck, someone answering at three in the morning, and a review history you can actually read through.

One practical note: the address is in Richardson while the marketing centres on Dallas and Plano, so confirm your specific suburb is covered and ask what the travel time looks like from Sterling Drive to your street on a weekday afternoon.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 18, 2026

Google review data updated

September 4, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Issuing authorities, Google Business Profile, BBB, Company website

Sponsorship status

No commercial relationship