Company Facts
Shotwell Plumbing, LLC at a Glance
The work
- Best for
- scheduled residential plumbing and time-of-sale compliance work in Buffalo's Northtowns
- Primary service
- Plumbing
Where
- Headquarters
- Buffalo, NY
- Service area
- 4 cities
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Shotwell Plumbing, LLC
The review volume is what makes this one stand out: 4.9 from 291 reviews is a lot of homeowner feedback for a family shop with weekday-only hours, and it points to a company that keeps its appointments. The bubbler drain and time-of-sale compliance work is genuinely useful local specialisation, since not every plumber wants that paperwork. Just confirm the schedule before you count on it, because Google and the company's own site disagree on Mondays.
Best for: scheduled residential plumbing and time-of-sale compliance work in Buffalo's Northtowns
What We Like
- 4.9 from 291 reviews on its Google Business Profile, read September 4, 2026
- Handles Certificate of Compliance and time-of-sale plumbing updates for local towns
- Covers exterior work most shops skip, including bubbler and storm sewer lines
- Family owned and residential focused, with over 45 years of experience claimed on its site
- Full range from drain cleaning and tank swaps to water and gas piping installation
Things to Consider
- Published Google hours are Tuesday to Friday only, with no weekend cover listed
- Google and the company website disagree on whether Monday is open, so confirm by phone
- Presented as residential work, so commercial buildings should look elsewhere
- Licence and experience claims come from the company's own website and are worth verifying
Google Reviews for Shotwell Plumbing, LLC
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 301 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars97%
- 4 stars1%
- 3 stars1%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 301 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Maureen Brown5.0We had an issue with our toilet. They responded quickly and professionally. Did a great job...September 2026Google
- Grace5.0Excellent, prompt, professional and polite service today. Communicated he was on his way, and when he got here he went right to work. He efficiently cleared a clogged bathtub drain in our upstairs tub. I highly recommend Shotwell Plumbing. This was the third time they've helped us out, very pleased with the quality of their work.September 2026Google
- Paulette DiRosa5.0Drain pipe repaired efficiently, & workers were courteous & professional.September 2026Google
- thomas livernois5.0Shotwell plumbing is the only company I will use to fix what I need fixed. "Excellent" is not strong enough to describe my endorsement.September 2026Google
- Martin Wright5.0We always have had wonderful experiences with Shotwell. They are always efficient, professional, pleasant and accommodating. Highly recommend them!September 2026Google
- Joe Testa5.0I have used Shotwell for over 20 years. They have always been respectful, knowledgeable, and professional. Thank you.September 2026Google
Editorial Ranking
Why Shotwell Plumbing, LLC Made Our Top 10
It holds position 2 in 10 Best Plumbers in Buffalo, NY.
Services Offered
Specialties
- Residential plumbing
- Drain cleaning
- Water piping repair and installation
- Toilet repair and installation
- Faucet repair and installation
- Gas piping repair and installation
- Sump pump repair and installation
- Hot water tank repair and installation
Areas Served
Based in Buffalo, NY.
- Buffalo, NY · HQ
- West Seneca, NY
- Tonawanda, NY
- Amherst, NY
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Shotwell Plumbing, LLC
Buffalo's housing stock does most of the talking on a job like this. North Buffalo, Kenmore and the Town of Tonawanda are full of houses built between the 1910s and the 1950s, which means galvanized supply lines that have narrowed to a trickle, cast iron stacks with rust scale, clay sewer laterals with root intrusion at the joints, and basements that were never designed around a modern washer, second bathroom or finished rec room. Shotwell Plumbing, LLC works squarely in that territory. The company describes itself as specialising in every phase of residential plumbing, from routine maintenance through complex repairs to full system installation, and the published service list backs that up rather than stretching into commercial or new-construction territory.
The range covers water piping repair and replacement, toilets, faucets, gas piping, sump pumps, hot water tanks, garbage disposals, and sewer and drain cleaning on all interior and exterior drains. Two entries on that list are worth noting because they are very specifically Western New York. The first is bubbler and storm sewer work, the pop-up and buried drainage that carries roof and yard water away from these houses and that fails quietly until a spring thaw fills a basement. The second is Certificate of Compliance and time-of-sale work, meaning the plumbing updates local towns require before a property changes hands. If you are selling in Tonawanda, Kenmore or a neighbouring town and the inspection has flagged items, a plumber who does this paperwork regularly saves a lot of back and forth with the building department.
The Google profile is the strongest piece of evidence available. Read on September 4, 2026, it showed 4.9 from 291 reviews. A rating that high across nearly 300 reviews usually points to consistent turn-up and clear billing rather than any one specialism, and it is an unusually large sample for a shop of this size. The company also says it has more than 45 years of experience and that it is licensed, which is a claim on its own website rather than something verified here, so ask for the licence number and current insurance certificate before work starts. Any plumber in the area should hand that over without hesitation.
Hours matter here. Google lists Tuesday through Friday, 8am to 4:30pm, with Monday, Saturday and Sunday closed, while the company's own website shows Monday to Friday. That gap is worth a phone call rather than an assumption. Either way, this is not presented as a 24-hour emergency operation with overnight dispatch. If your water heater has let go on a Sunday in February, you may need a call-out service with after-hours rates. For a scheduled repipe, a tank swap, a sump pump replacement before the melt, or a drain that has been slowing for months, a weekday shop with a tight schedule is often the better value, because you are not paying a premium multiplier for the visit.
Who it suits: homeowners in Buffalo's northern neighbourhoods and the Northtowns who want one plumber they can call back, and sellers working through a town inspection list on a deadline. Who it suits less well: landlords with a portfolio spread across the Southtowns or Niagara County, anyone needing overnight emergency coverage, and commercial buildings.
Before hiring, ask a few concrete things. Whether the price is quoted flat or hourly, and what the diagnostic or trip charge is. Who pulls the plumbing permit if the job involves gas piping, a water service replacement or a sewer repair, since the municipality, not the homeowner, sets that requirement. Whether a camera inspection is included when a sewer line keeps backing up, because clearing a root ball without seeing the pipe tells you nothing about whether the clay is broken. What warranty covers labour as opposed to the manufacturer's cover on a tank or pump. And if a water service is being replaced, how the excavation, restoration and any curb-box work are handled.
Compared with the larger regional companies advertising heavily across Erie County, Shotwell Plumbing, LLC is the smaller, narrower option: residential only, weekday scheduling, no sales pitch for HVAC or membership plans attached. Buffalo has plenty of good independent plumbers, and the practical differences between them tend to be availability, how they price after-hours work, and whether they will take on the unglamorous jobs like exterior drains and compliance updates. This one advertises those jobs directly, which is a useful signal in itself.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
301 customer reviews
TenBestFind
Editorially reviewed
Ranked #2 in Buffalo plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
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Shotwell Plumbing, LLC FAQs
What areas does Shotwell Plumbing cover?
Buffalo and the Northtowns of Western New York, according to the company's own description of its service area. The shop is at 1035 Englewood Ave in Buffalo, NY 14223, which sits close to the Kenmore and Town of Tonawanda line, so North Buffalo, Kenmore, Tonawanda and the surrounding northern suburbs are the natural working radius. If you are further out, in the Southtowns or Niagara County, call and check before booking.
Is shotwell plumbing llc open on weekends or for emergencies?
The published Google hours show Saturday and Sunday closed, and Monday closed as well, with service Tuesday to Friday from 8am to 4:30pm. The company's own website lists Monday to Friday, so the Monday position is worth confirming on the phone. Nothing in the available information describes a 24-hour emergency dispatch service, so for an overnight burst pipe you may need a company that advertises after-hours call-outs.
How is the company rated?
Its Google Business Profile showed 4.9 from 291 reviews when read on September 4, 2026. That is a large review count for a small residential plumbing shop, and a rating at that level across nearly 300 reviews generally reflects consistent scheduling and clear billing rather than one standout specialism.
Can they do the plumbing inspection work needed to sell a house?
Yes, the service list includes Certificate of Compliance and time-of-sale work, described as completing the updates and requirements needed per town. Several Western New York municipalities require a plumbing inspection or compliance certificate before a sale closes, and the items flagged often include sump pump discharge, backflow devices, or drainage connections. A plumber who does this routinely tends to move faster through the building department than one who does not.
Do they handle sewer and drain problems outside the house?
Yes. The listed work covers sewer and drain cleaning on all exterior and interior drains, plus bubbler and storm sewer repair and installation. That matters in older Buffalo neighbourhoods, where clay laterals and buried yard drains are common and root intrusion at the pipe joints is a recurring cause of backups. If a line keeps blocking, ask whether a camera inspection is available so you can see whether the pipe itself has failed.
What should I ask before booking shotwell plumbing llc?
Ask how the job is priced, whether flat rate or hourly, and whether there is a trip or diagnostic charge. Also worth confirming: who pulls the permit on gas piping, water service or sewer work, what the labour warranty covers separately from the manufacturer's warranty on a tank or pump, and the licence and insurance details. The website says the company is licensed, and a licence number should be easy to obtain on request.
Is Shotwell Plumbing, LLC licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Shotwell Plumbing, LLC serve?
Buffalo, West Seneca, Tonawanda, Amherst. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Shotwell Plumbing, LLC offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.