Cellino Plumbing, Heating, Cooling & Electric

Company Facts

Cellino Plumbing, Heating, Cooling & Electric at a Glance

By the numbers

Google rating

4.9out of 5

Customer reviews

2660on Google

In business

32years

Rating and review count pulled from Google on September 4, 2026. Years counted from 1994.

What We Like

• 4.9 rating from 2,660 Google reviews as of September 4, 2026, an unusually large sample
• Plumbing, heating, cooling, electrical, generators and excavation handled in house
• Multiple service and dispatch centres across Buffalo, Tonawanda, Elma and Hamburg
• Strong winter-specific coverage including frozen pipes, burst pipes, flooded basements and sump pumps
• Published after-hours warranty reimbursement policy of up to 300 dollars
• Financing, maintenance plans and seasonal 68 dollar tune-ups advertised

Things to Consider

• Google lists 24-hour opening, but the company's own site says overnight dispatch is paused and technicians run until 9pm
• Founding year is given as 1994 in one place and 1995 in another on the company's own material
• A full-service multi-trade outfit typically prices above a single-van independent
• Two of the listed locations are technician restock centres, not customer counters

Google rating

4.9

Based on 2660 Google reviews

Review data updated September 4, 2026

View on Google Maps →

Rating Distribution

• 5 stars93%
• 4 stars5%
• 3 stars1%
• 2 stars0%
• 1 star1%

The company has been working in the region since 1994 according to its own website, though its site summary elsewhere says 1995, so treat the exact founding year as approximate. What is clearer is the shape of the business now: a multi-trade contractor with a Williamsville address on its Google profile and additional service and dispatch centres listed in Buffalo, Tonawanda, Elma and Hamburg. Two of those are described on its site as technician restock locations rather than places to walk in, which is worth knowing before driving over with a broken fixture in the back seat.

On the plumbing side the published range is wide. Water heaters, tank and tankless, get repair, installation and maintenance listings. There is gas line work, backflow testing and repair, toilet and garbage disposal installation, water treatment, repiping, leak detection and kitchen and bathroom renovation plumbing. Drain cleaning is split into interior and exterior categories, with main line drains, storm drains, drain tile and hydro-jetting called out separately. Frozen and burst pipes get their own pages, which tells you something about the local calendar. Flooded basements and sump pumps do too. In a city where lake effect snow melts fast and frost depth pushes past three feet in a hard year, those are not filler services.

Heating and cooling sit alongside all of that. Furnaces, steam and hot water boilers, heat pumps and ductless mini splits, air handlers, duct cleaning, ventilation and geothermal all appear, with Trane and Mitsubishi named as brands the company works with. Seasonal tune-ups are advertised at 68 dollars for both furnaces and air conditioning, which is a common lead-in price in this trade and usually covers an inspection and basic service rather than parts. The electrical division handles panels and rewiring, service upgrades, circuit breakers, surge protection, lighting inside and out, electrical inspections and home charging stations for electric cars. Standby generators from Cummins and Honeywell are listed, and generator interest in Western New York tends to spike after every major storm.

Underground excavation is the piece that separates cellino plumbing heating cooling electric from smaller residential shops. Sewer repair, water line replacement, storm drain and drain tile work all require machines, a crew and the patience to deal with municipal permits and road opening rules, which vary between the City of Buffalo and the surrounding towns. If your problem is a collapsed clay lateral under a driveway in a 1920s neighbourhood, that in-house capability matters more than anything on the price list.

Hours need reading carefully. The Google profile shows 24 hours, seven days. The company's own contact page states that overnight service has been paused because of labour shortages, with technicians dispatched until 9pm daily and an answering service taking calls after that for a next-morning callback. There is also a published after-hours warranty arrangement: if something covered under warranty fails outside operating hours and cannot wait, the company asks you to call another firm and says it will reimburse the repair up to 300 dollars on submission of a form. That is unusually specific, and unusually honest about the limits of overnight coverage. Confirm both details when you call.

Financing, maintenance plans and warranties are all promoted, along with a filter store and coupons, so expect a company that sells memberships and system replacements as well as fixing what is broken. That model suits homeowners who want scheduled maintenance and a single point of contact. It suits landlords and small commercial sites too, since commercial plumbing and commercial HVAC are both listed. It suits price-sensitive customers less well, and anyone comparing quotes on a large replacement should get a second number from a smaller local firm.

Before booking, ask what the diagnostic or trip fee is and whether it is credited against the repair, whether the technician quotes a flat price before starting, who pulls the permit on sewer or panel work, and how long labour is warranted separately from the manufacturer's parts coverage. On a boiler or furnace changeout, ask for the model number and the efficiency rating in writing, and check whether National Grid or NYSEG rebates apply. Against the alternatives in this market, cellino plumbing heating cooling electric competes on breadth, review volume and dispatch capacity rather than on being the lowest bid. The 4.9 average across 2,660 Google reviews as of September 4, 2026 is a strong signal at that scale, though large review counts always contain a spread of experiences worth skimming.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 21, 2026

Google review data updated

September 4, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship