Restoration 1 of Austin

Customer Ratings

Google Reviews for Restoration 1 of Austin

Customer ratings shown here come from Google. They are separate from our editorial review above.

Recent Google Reviews

• ”CVChristi Vanderbilt1.0

  Our experience with Restoration 1 has been incredibly frustrating, and the lack of communication and follow-through has left us with little confidence in this company.<br><br>We scheduled an inspection for Monday, October 12th to address moldy caulking in a shower that needed to be removed and replaced. We even sent a picture ahead of time so they knew exactly what our concern was.<br><br>Following Monday’s inspection, we were told we would receive an estimate the next day and that it was relatively minor. Instead, we received an email stating that estimates take 4–5 business days. We also received a text confirming a virtual estimate for Tuesday at 9:00 a.m., stating that Jacob would follow up. That time came and went without any communication from Jacob.<br><br>I called the office and spoke with a gentleman who said he would look into the situation and call me right back. During that conversation, he also informed me that there was a $600 minimum for them to come out, something nobody had previously disclosed. He even seemed surprised that we hadn't been told. As expected, I never received the promised return call.<br><br>I then sent a text to the same office number we had previously used to communicate about scheduling. That message was completely ignored.<br><br>Finally, on Wednesday, I received a text from Christian offering to complete the work Thursday or Friday, stating, "We can address this for a rough number of $500.00 if that is okay with you."<br><br>How is it that after an in-person inspection on Monday, they still couldn't provide an actual estimate by Wednesday? only to receive a "rough" quote of $500? Were they going to do the job and then decide what they were going to charge me after?<br><br>Between the conflicting information, missed follow-ups, ignored messages, and inability to provide a firm estimate after inspecting such a straightforward job, this entire experience has been unnecessarily stressful.<br><br>If this is how difficult it is just to obtain an estimate, why would we feel confident trusting this company to perform the actual work? We were simply looking for a professional company to remove moldy caulking and recaulk a shower. Instead, we encountered disorganization, inconsistent pricing information, and a complete lack of follow-through.<br><br>Based on our experience, I would not recommend Restoration 1.<br><br>Dear Owner,<br><br>In reference to your response: Your response is disappointing because it completely misses the point of my review. This was never about your company being unable to accommodate my timeline or the cost of the work. It was about the lack of professionalism, inconsistent information, and repeated failures to follow through on commitments made by your own staff.<br><br>Your company told us when to expect an estimate, scheduled a follow-up that never happened, promised a return phone call that never came, and ignored a subsequent text message. After an in-person inspection, we were still given only a rough price rather than an actual estimate.<br><br>Reducing these concerns to a scheduling and pricing issue only reinforces my original complaint that your company is not listening to its customers or taking accountability for its communication failures.

  October 2026Google
• ”KCKristin Cox4.0

  Overall, I had a positive experience and would recommend this company.<br><br>Cody was my first point of contact after a plumbing leak and was excellent. He clearly explained the mitigation process, helped me navigate the insurance claim, and set expectations from the beginning. His professionalism, knowledge, and patience were greatly appreciated during a stressful situation.<br><br>The mitigation work itself was completed successfully, and I was especially impressed by Chandler. His attention to detail and communication were outstanding. He consistently kept me informed, took the time to explain next steps, and demonstrated a level of professionalism that stood out throughout the process. He even noticed and fixed a loose doorknob in my garage after I casually mentioned it, which speaks volumes about the pride he takes in his work and the care he shows toward his customers.<br><br>My experience wasn't perfect. During the drying phase, there were some communication and scheduling challenges. Weekend moisture checks were delayed or missed due to emergencies, and updates often came only after I reached out for information. I completely understand that emergencies happen in this industry, but more proactive communication would have made the process much less frustrating.<br><br>There were also a few minor attention-to-detail and communication issues along the way that kept the experience from being perfect. Most were not major concerns individually, but they occasionally created frustration during an already stressful situation.<br><br>Despite these issues, the overall quality of the work was good, the response was quick, and several team members went above and beyond. I would use this company again and would not hesitate to recommend them to others.

  September 2026Google
• ”AMATX MTBR5.0

  ⭐⭐⭐⭐⭐<br><br>We had an outstanding experience with Restoration 1. They handled the entire process after a shower wall leak caused significant water damage behind the wall—from the initial mitigation all the way through the complete rebuild of our shower.<br><br>The entire team was extremely experienced, professional, responsive, and patient in guiding us through what could have been a very stressful process.<br><br>Our project manager, Ana Gonzalez, was absolutely fantastic. She kept everything moving on schedule, communicated with us throughout the project, helped us navigate key decisions, and made sure every detail was handled properly. Most importantly, she delivered exactly what she promised—a beautifully rebuilt shower and a fantastic final result.<br><br>We’ve owned and remodeled several properties over the years and have worked with many contractors and project managers. Restoration 1 and Ana are, hands down, the best we’ve ever worked with.<br><br>We couldn’t be happier with the experience or the finished product and would recommend Restoration 1—and especially Ana Gonzalez—without hesitation.

  September 2026Google
• ”JLJames Lidgey5.0

  We are very pleased with Restoration 1! They showed up on time, did what they said would, and they did excellent work.

  September 2026Google
• ”JBJennifer Brown5.0

  Hector and Ana were a pleasure to work with. Hector and crew showed up when they said they would were very professional, thorough, and clean. They were very respectful of my home and time. I would hire them again. Should I ever need home repair or remodeling.

  September 2026Google
• ”KAKari Ardalan2.0

  They give you an estimate, then change the numbers when the final quote comes through. Read every new quote carefully and make sure you fully understand it before you sign. During the sales process they tell you they'll handle everything end to end, but once you need help you're left navigating their confusing org chart on your own. Overall, my experience has been less than stellar.

  September 2026Google

View more Google reviews

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

• 10

  Google

  4.7/ 5

  266 customer reviews

• 10

  TenBestFind

  #5Editorially reviewed

  Ranked #5 in Austin restoration, November 2026

• Restoration 1 of Austin
• Restoration 1 of Austin
• Restoration 1 of Austin
• Restoration 1 of Austin

Compare

Similar Restoration companies in Austin

• TR

  Total Restoration of Texas

  5.0(166 Google reviews)Homeowners who want one crew from extraction through rebuild · AustinRanked #1View profile
• AN

  All Nation Restoration

  4.9(326 Google reviews)Mold remediation and water losses where price matters · AustinRanked #2View profile
• TS

  The Steam Team

  4.9(1279 Google reviews)Large or complicated losses that need contents work and rebuild · AustinRanked #3View profile
• AF

  Austin Fire & Flood

  4.9(97 Google reviews)Fire and smoke losses that end in a full rebuild · AustinRanked #7View profile
• P

  PuroClean

  4.9(221 Google reviews)Mold jobs and burst pipes where licence paperwork matters · AustinRanked #8View profile
• SO

  SERVPRO of Hyde Park/Central Austin

  4.8(227 Google reviews)Homeowners whose insurer prefers a national franchise network · AustinRanked #4View profile

Explore

Related Home Services in Austin

• Plumbing
• HVAC
• Electrical
• Roofing
• Chimney
• Garage door

Restoration 1 of Austin FAQs

• Is Restoration 1 of Austin licensed for mold remediation?

  The site says its technicians are IICRC certified but does not publish a TDLR mold licence number. Texas requires a TDLR licensed remediation contractor for mold areas of 25 contiguous square feet or more, so ask for the number and check it on the TDLR license search.

• Does Restoration 1 of Austin offer 24 hour water damage service?

  Yes. Google lists the East US 290 office as open 24 hours, and the site advertises immediate 24/7 response across Travis, Williamson and Hays counties.

• Can Restoration 1 of Austin rebuild after water damage?

  Yes. The office offers structural reconstruction after mitigation, and reviewers describe finished bathroom remodels after tub, shower and toilet leaks. Ask for separate estimates for insurance repairs and any upgrades.

• Is Restoration 1 of Austin licensed and insured?

  We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

• What areas does Restoration 1 of Austin serve?

  Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

• Does Restoration 1 of Austin offer emergency service?

  Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.

• What warranty do they offer?

  Warranty terms are not on file. Ask for them in writing before work starts.

• How was this profile built?

  Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

• Can a business pay to improve its profile?

  A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.