Drain Pro

Company Facts

Drain Pro at a Glance

By the numbers

Google rating

4.7out of 5

Customer reviews

901on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 4.7 Google rating from 901 reviews, read September 27, 2026, an unusually deep review base for the local market
• Published hours show 24 hour, seven day availability for emergency call-outs
• Drain and sewer focus backed by excavation and full line replacement, not just snaking
• Service range covers water heaters, leak detection, sump pumps, water lines and renovation plumbing
• Also lists furnace installation and repair, so some mechanical room work can be handled by one contractor
• Covers Victoria, Saanich and the Western Communities, with both residential and commercial work

Things to Consider

• No pricing, call-out fees or after-hours rates published on the website
• Licence, insurance and WorkSafeBC details are not stated online and should be confirmed directly
• A small owner-operator may be cheaper for a single minor repair

Google rating

4.7

Based on 901 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars86%
• 4 stars7%
• 3 stars1%
• 2 stars1%
• 1 star5%

Victoria's older housing stock is the backdrop for most of this work. Fairfield, James Bay, Oak Bay and parts of Saanich are full of houses built before the war, and under a good number of them sit clay or cast iron drain lines that were never meant to last a century. Roots from the big boulevard maples and cedars find the joints. Cast iron scales up from the inside until a four inch pipe behaves like a two inch one. That is the territory a drain specialist lives in, and it explains why Drain Pro leads with clogged drains, sewer line repair and replacement, and drain excavation rather than with fixture swaps.

The published service list is broader than the name suggests. Alongside drain and sewer work, the company lists sump pump installation and repair, leak detection, leaking pipe repair, water line replacement and installation, water heater repair and replacement, plumbing system maintenance, plumbing replacement and new installations, kitchen and bathroom renovation plumbing, and furnace installation and repair. That last item is worth noting, because a contractor handling both plumbing and heating can sometimes deal with a mechanical room problem in one visit instead of two trades pointing at each other.

Who it suits: anyone with a drain that keeps backing up and has been snaked twice already without a lasting fix. A company that owns excavation and sewer replacement capability can go from camera inspection to a quote for digging without handing the job off. It also suits property managers and small commercial sites, since the website puts commercial work alongside residential. Homeowners who only want a dripping tap dealt with will be served, but a one hour handyman-style repair is not really what a drain-focused outfit is built around, and a smaller owner-operator may be cheaper for that.

The round-the-clock hours are the other practical draw. Emergency plumbing in this market usually carries an after-hours premium, and the size of the rating base, 4.7 from 901 Google reviews as of September 27, 2026, points to a company that takes a high volume of reactive calls. Read a spread of those reviews rather than the average. With nine hundred of them, the pattern of any recurring complaint, whether about price, scheduling or clean-up, will show up quickly, and that pattern tells you more than the number does.

Before booking, ask a few direct questions. Is the after-hours rate different from the daytime rate, and does a call-out fee apply on top? Will the technician run a camera down the line before quoting a dig, and do you get the video or a written report? For sewer replacement inside Victoria or Saanich, who pulls the municipal permit, who handles the road or boulevard restoration if the line runs under the street, and where does the property owner's responsibility end at the connection. Is the quote a flat price or time and materials, and what happens if the excavation hits something unexpected. On water heaters, ask whether the install brings the venting and seismic strapping up to current code, because that can change the number. Any warranty, on parts and on labour separately, should be in writing rather than described over the phone.

Compared with the alternatives in Greater Victoria, the market splits between national or franchise brands with dispatch centres, small owner-operator plumbers who answer their own phones, and mid-size local firms with a crew and equipment. Drain Pro sits in that third group, presenting itself as Island owned with a family business identity, and it maintains a BBB listing along with Facebook, Instagram and a LinkedIn profile for its owner. An owner-operator will often beat a larger firm on price for a straightforward repair. A company with a hydro excavator, cameras and a service fleet is the better bet when the job involves opening ground, coordinating with a municipality, or getting someone out at two in the morning.

One caveat worth stating plainly. The website does not publish pricing, rate cards or trade licence numbers, so verify current licensing, WorkSafeBC coverage and liability insurance directly before any significant excavation or replacement job. That is standard practice with any plumbing contractor rather than a mark against this one, and a reputable firm will send the paperwork without being chased. Get the scope in writing, and for a sewer replacement get at least one comparison quote, since prices on that kind of work vary a great deal.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship