Company Facts
AAA City Plumbing at a Glance
The work
- Best for
- homeowners on both sides of the NC/SC line who need plumbing, sewer, well or septic work from one contractor
- Primary service
- Plumbing
Where
- Headquarters
- Charlotte, NC
- Service area
- 2 cities
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
Editorial Review
Our Take on AAA City Plumbing
The service list is the interesting part here, because septic pumping, well pumps and slab leak detection under one roof is not common in Charlotte and saves cross-county homeowners a second contractor. A 4.9 average across 1,405 Google reviews is a solid record for a company that has been at it since 1994. The clash between the Google hours and the website's 24/7 claim is the one loose thread, and it is easily settled with a phone call.
Best for: homeowners on both sides of the NC/SC line who need plumbing, sewer, well or septic work from one contractor
What We Like
- 4.9 rating from 1,405 reviews on its Google Business Profile, read September 4, 2026
- Unusually wide service list covering wells, septic tanks and softeners alongside standard plumbing
- Licensed in both North Carolina (NC-30572) and South Carolina (SC CLM-118673) per its own site
- Family owned and operated since 1994 by the company's account
- Sewer and water line work backed by camera inspection and hydro jetting
- Offices in uptown Charlotte and Rock Hill covering a broad two-state area
Things to Consider
- Google hours list Monday and Sunday as closed, which does not match the website's 24/7 emergency claim
- Two different phone numbers appear across the Google listing and the website
- Pricing, trip charges and warranty terms are not published, so ask before booking
- Financing and the protection plan are advertised without detailed terms on the public pages
Google Reviews for AAA City Plumbing
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 1409 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars95%
- 4 stars2%
- 3 stars1%
- 2 stars0%
- 1 star2%
iAbout this distribution
The distribution reflects the 1409 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Shari Booker5.0Great Customer Service Jaime, have a wonderful day 😁September 2026Google
- J A5.0I called AAA City Plumbing and was able to have Cory come out the same day. Cory explained what was going on with the plumbing under my kitchen sink and fixed it on the spot. Cory was efficient, friendly and did a great job taking care of the leaking pipe and smell from the sink vent. I highly recommend AAA and Cory to assist with any plumbing concerns.September 2026Google
- Mrs Redella Rouse5.0I had a great experience when scheduling my appointment with Jaime. She was very professional and a pleasure to speak with.September 2026Google
- J Y1.0Did not get service from them but if your service is as bad as your drivers then it’s always a no to this business. Review your driver and possibly let this person go. Truck 94. A danger to all. Swerving and cutting people off. This guy needs to go.August 2026Google
- Stephen Kisslinger5.0Prompt, excellent service at a reasonable price. Urgently brought to my attention a fresh water leak into the tank. At my request pumped the tank when I was not home due to scheduling issues.August 2026Google
- Frank Kortsch5.0Joseph did a great job - I appreciate his professionalism. He was prompt and attentive.August 2026Google
Editorial Ranking
Why AAA City Plumbing Made Our Top 10
It holds position 3 in 10 Best Plumbers in Charlotte, NC.
Services Offered
Specialties
- 24/7 emergency plumbing
- drain services
- slab leak detection
- Plumbing repair
- Plumbing installation
- Plumbing inspection
- Frozen and burst pipe repair
- Kitchen and bath plumbing repair
Areas Served
Based in Charlotte, NC.
- Charlotte, NC · HQ
- Mint Hill, NC
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About AAA City Plumbing
A plumber working the state line has to know two rulebooks. Licence numbers listed on the company site show NC-30572 and SC CLM-118673, which lines up with a service area that crosses the border repeatedly: Charlotte, Huntersville, Gastonia, Monroe and Concord on the North Carolina side, Rock Hill, Fort Mill, Clover, Lake Wylie, York, McConnells and Lancaster on the South Carolina side. Permit requirements, inspection scheduling and code details differ between the two, and it is worth confirming with any contractor that the permit for your job will be pulled in the right jurisdiction before work begins.
The range of jobs advertised is broad. On the interior side there is general repair and installation, kitchen and bath plumbing, frozen and burst pipe repair, whole-house repiping, backflow testing, water filtration and softener work, sump pumps and gas line repair or installation. Water heaters get their own attention, tank and tankless, covering repair, replacement and maintenance. Drain work includes clearing, rooter service, hydro jetting and camera inspection. Underground, the listed services run to sewer line repair and replacement, water line repair and replacement, and slab leak detection.
What separates aaa city plumbing from a lot of city plumbers is the rural side of the list. Well pump repair and installation, septic tank pumping, septic installation and septic inspection are not services every Charlotte contractor offers. Once you get past the outer suburbs into York County or eastern Union County, plenty of homes are on a well and a drainfield, and finding one company that will handle both the pump and the pressure tank saves a second call. If you live in Dilworth or Plaza Midwood on city utilities, that part of the list is irrelevant to you, but the drain and sewer capability is not.
Charlotte's housing mix creates predictable plumbing work. The older neighbourhoods inside Route 4 have galvanised supply lines and clay or cast iron sewer laterals, which is where camera inspection earns its fee before anyone starts quoting a replacement. Mature willow oaks along those streets send roots into any joint that weeps. Newer subdivisions in Ballantyne, Waxhaw and Fort Mill have their own pattern: builder-grade water heaters reaching the end of a twelve-year life all at once, and slab construction that turns a small leak into a jackhammer job. Ask whether a slab leak can be rerouted overhead instead of broken out through the floor, because the answer changes the price considerably.
On the strength of the record, aaa city plumbing carries a 4.9 rating from 1,405 reviews on its Google Business Profile as read on September 4, 2026. A review count in the four figures usually reflects years of steady residential volume rather than a handful of big commercial contracts. The company describes itself as family owned since 1994 and links to a Better Business Bureau profile, a Facebook page and a YouTube channel. It also mentions financing options and a protection plan, both worth asking about in detail, since the terms are not published in a way a reader can compare.
One thing to check before you call. The published Google hours show open 24 hours Tuesday through Saturday and closed on Monday and Sunday, while the company's own site advertises 24/7 live answering and emergency service. Those two do not quite agree. If you have a burst line on a Sunday morning, call and find out rather than assuming either version is right. There are also two phone numbers in circulation, one on the Google listing and a different one on the website, so use whichever gets you a person.
Compared with the alternatives in this market, the field ranges from single-truck operators who work a tight radius to national franchise brands with heavy advertising. This one sits in between: a long-established regional company with enough crew to answer overnight, but with a stated family ownership rather than corporate structure. Before committing, ask for a written scope on any replacement job, ask what the diagnostic or trip charge is and whether it applies to the repair, and ask about the warranty on both parts and labour. On sewer or water line replacement, ask whether trenchless is an option on your lot and what the yard restoration includes. Those questions cost nothing and tell you a great deal about how a company prices.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Plumbing licenceNC-30572Reported
- Plumbing licenceSC-CLM-118673Reported
- Plumbing licenceSC- CLM-118673Reported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
1409 customer reviews
TenBestFind
Editorially reviewed
Ranked #3 in Charlotte plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
- Emergency callout
- Available 24/7
Project Photos
Business-submitted, reviewed by our editors
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AAA City Plumbing FAQs
Is AAA City Plumbing open on Sundays?
The Google listing says no, but the company's own website advertises 24/7 emergency service with live answering. Published hours show open 24 hours Tuesday through Saturday, with Monday and Sunday marked closed. Given the conflict, call and confirm rather than assuming either source is current, especially if you have an active leak on a weekend.
What areas does aaa city plumbing cover?
Charlotte and Rock Hill plus a wide surrounding area on both sides of the state line. The service area listed on its site includes Huntersville, Concord, Gastonia, Kings Mountain, Monroe and Waxhaw in North Carolina, and Fort Mill, Clover, Lake Wylie, York, McConnells and Lancaster in South Carolina. There are two offices, one on West 4th Street in uptown Charlotte and one on Grayson Road in Rock Hill.
How is the company rated?
4.9 out of 5 from 1,405 reviews on its Google Business Profile, read on September 4, 2026. That is a large review sample for a residential plumbing company and generally reflects years of steady volume rather than a short burst of feedback.
Do they handle septic tanks and well pumps?
Yes, both appear on the published service list. Septic services include pumping, installation and inspection, and well pump work covers repair and installation. This is worth knowing if you are outside municipal water and sewer in York, Union or Lancaster County, since many plumbers in the Charlotte metro do not take that work.
Can they find a slab leak without breaking the floor?
Slab leak detection is on the service list, and detection is typically done with acoustic and pressure equipment before anything is opened up. Whether a repair can be rerouted overhead rather than jackhammered through the slab depends on the pipe run and your house layout. Ask for both options and both prices when the leak is located.
How long has the business been operating?
Since 1994, according to the company's own website, which describes it as family owned and operated for more than 30 years. Licence numbers NC-30572 and SC CLM-118673 are published on the site, and it links to a Better Business Bureau profile as well as Facebook and YouTube pages.
Do they offer financing on larger jobs?
The website advertises financing options and plans, along with a protection program, though the terms are not spelled out publicly. On a repipe, sewer replacement or water heater installation, ask what the interest rate and term are, and get the total cost of the financed amount in writing before signing.
Is AAA City Plumbing licensed and insured?
We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does AAA City Plumbing serve?
Charlotte, Mint Hill. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does AAA City Plumbing offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.