5-Star Plumbing You Can Trust
April 2026
Company Facts
Option One Plumbing at a Glance
The work
- Best for
- homeowners on either side of the NC/SC line who want 24/7 cover plus planned water heater and sewer work
- Primary service
- Plumbing
Where
- Headquarters
- Charlotte, NC
- Service area
- Charlotte
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
- Workmanship warranty
- 100% satisfaction guarantee
Editorial Review
Our Take on Option One Plumbing
A 4.9 average across more than 1,200 Google reviews is the strongest single fact here, and the breadth of service, from well pumps to hydro jetting to backflow testing, backs up the picture of a busy two-state operation. The Clover base means Charlotte customers should confirm arrival windows and which state's licence applies to their address. Ask for the flat-rate quote in writing on anything involving excavation.
Best for: homeowners on either side of the NC/SC line who want 24/7 cover plus planned water heater and sewer work
What We Like
- 4.9 average from 1,226 Google reviews as read on September 4, 2026
- Very wide service list, from drain clearing and hydro jetting to repipes, gas lines and sewer replacement
- Covers both municipal and well systems, including well pump and softener work
- 24/7 emergency availability advertised, with camera inspection before excavation
- Family-owned and locally operated, with financing and a maintenance membership offered
Things to Consider
- Based in Clover, SC, so Charlotte arrival windows may be longer than for closer towns
- The listed phone number differs from the one on the company's website
- Commercial capability is advertised but described in less detail than residential work
- Membership and 24/7 dispatch overhead can mean higher pricing than a one-van local plumber
Google Reviews for Option One Plumbing
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 1224 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars93%
- 4 stars3%
- 3 stars0%
- 2 stars0%
- 1 star2%
iAbout this distribution
The distribution reflects the 1224 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Micah Trostle5.0They high-key saved me. The world was damaged almost 30 feet deep but this company got it fixed the next day. 10/10September 2026Google
- Greg Thomas5.0logan and adam did a flawless job on installing my faucets for my bathroom and installing new shower head and hardware couldn't be any happierJune 2026Google
- dp 1Army1.0The plumbers did a terrible job, my home is worse than it was before they attempted to repair the leak. My Wife attempted to contact management to discuss the issues and she was hung up on by an employee, this is unacceptable. Management please contact me or my wife.June 2026Google
- Ryan Hollis5.0Very professional in the job that they doMay 2026Google
- Tony Champion4.0Shane did a great job. He answered all my questions and explained what he was going to do and was upfront about the price. I think the price was a little high but everything is high these days. I would recommend them. They also showed up the next day.May 2026Google
- Theresa Johnson5.0I was skeptical at first but this company is great. They came to my home and gave me a reasonable estimate. No pressure. The technician, Kyle, was knowledgeable and respectful. I highly recommend this plumbing company.May 2026Google
Ranked#5of 10 plumbers in Charlotte, NCre-checked September 2026
Editorial Ranking
Why Option One Plumbing Made Our Top 10
It holds position 5 in 10 Best Plumbers in Charlotte, NC.
See the Full Charlotte RankingResearched by Dana Whitfield · positions cannot be bought
Services Offered
Specialties
- 24/7 emergency plumbing
- water heater repair and installation
- drain cleaning and sewer solutions
- water filtration
- Plumbing repair
- Plumbing installation
- Plumbing inspection
- Kitchen and bath plumbing repair
Areas Served
Based in Charlotte, NC.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Option One Plumbing
Charlotte homeowners often end up hiring a company headquartered somewhere else, and that is the case here. The base is Clover, just over the South Carolina line, with a service area that stretches north into Charlotte and Gastonia and south through Rock Hill, Fort Mill, Lake Wylie, Tega Cay and York. That geography matters more than it sounds. Permitting, inspection and backflow reporting rules differ between Mecklenburg County and York County, and a crew that works both sides every week is used to the paperwork. It also means the arrival window for a Charlotte address may be longer than for a Lake Wylie one, so it is worth asking where the truck is starting from when you call.
The work on offer spans most of what a house can need. Drain clearing and rooter service, hydro jetting for grease and root intrusion, camera inspection before anyone digs, water and sewer line repair or full replacement, repiping, gas line repair and installation, leak detection including slab leaks, sump pumps, well pump repair and installation, backflow testing and prevention, water softeners and whole-house filtration. Water heaters get their own section on the company's site, covering repair, installation and maintenance for both tank and tankless units, which is a fair reflection of how much of a plumber's calendar that one appliance fills. Commercial services are advertised as well, though the site's detail on that side is thinner than the residential material.
Well pump work is a useful signal about who this company serves. Inside Charlotte's city limits almost everything is on municipal water, but push out toward York, Clover and the rural edges of Gaston County and private wells are still common. A plumber who handles pumps, pressure tanks, softeners and iron filtration is set up for that mixed territory rather than just suburban subdivisions. Option One Plumbing appears to work both, which is a practical advantage if your property sits somewhere between the two.
The emergency side is the headline claim: 24/7 response for burst pipes, sewer backups, gas leaks, overflowing toilets and no hot water. Carolina winters produce a predictable rush of frozen and split pipes in crawl spaces and unheated garage walls, usually clustered into a handful of nights a year when every plumber in the region is booked solid. The company's maintenance membership advertises a front-of-the-line pass and no overtime fees, which is the kind of thing that only proves its worth on exactly those nights. If you buy a plan, get the overtime terms in writing and check what the membership actually includes beyond the stated 15 percent repair discount.
On reputation, the Google Business Profile showed a 4.9 average from 1,226 reviews when read on September 4, 2026. That volume puts it well above most independent plumbers in the metro, and a high average across more than a thousand entries is harder to sustain than the same score across fifty. It does not tell you which technician you will get, and on larger crews that varies. Reading the most recent reviews for mentions of sewer or repipe work, rather than just drain clearing, is the quickest way to gauge depth on bigger jobs.
Good fit: homeowners who want a single company for both after-hours emergencies and planned replacements, people with a septic-adjacent or well setup on the outskirts, and anyone facing a sewer line decision who wants a camera inspection before committing. Less obvious fit: if you want a one-man operation you can text directly, or you are chasing the lowest price on a straightforward toilet swap, a smaller local plumber may suit you better. Companies running 24/7 dispatch and membership programmes carry overhead, and that shows in pricing.
Questions worth asking before you book. Is the quote flat-rate or hourly, and does it hold if the job turns out worse once the wall is open. Who pulls the permit for a repipe, water heater or sewer replacement, and is the inspection included. What warranty covers labour as opposed to the manufacturer's cover on the part. For trenchless or open-cut sewer work, who restores the driveway and landscaping. And confirm the licence details for the state where your house sits, since Option One Plumbing operates across two of them and licensing is state-specific.
The brief lists (839) 232-1201 as the contact number while the company's own site shows a different line, so try both if one does not connect. Facebook, X, YouTube and LinkedIn profiles are all linked, and the YouTube channel is worth a look if you want to see how jobs are explained before you call.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Plumbing licenceNC: #29680Reported
- Plumbing licenceSC: #44386Reported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
1224 customer reviews
TenBestFind
Editorially reviewed
Ranked #5 in Charlotte plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
- Emergency callout
- Available 24/7
- Workmanship warranty
- 100% satisfaction guarantee
Project Photos
Business-submitted, reviewed by our editors
Project Videos
From the company's own channel and website. Loads only when you press play.
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Option One Plumbing FAQs
Does Option One Plumbing serve Charlotte if it is based in South Carolina?
Yes. The company's own service area lists Charlotte and Gastonia in North Carolina alongside Clover, Rock Hill, Fort Mill, Lake Wylie, Tega Cay and York in South Carolina. Because the base is in Clover, it is sensible to confirm the arrival window for a Charlotte address when you book, particularly for non-urgent work.
What is its Google rating?
It showed 4.9 stars from 1,226 reviews on its Google Business Profile, read on September 4, 2026. That review count is high for an independent plumbing company in the Charlotte area, and a high average across that many entries is a reasonable indicator of consistency, though individual technicians will still vary.
Is emergency plumbing available overnight and at weekends?
The company advertises 24/7 emergency service for burst pipes, water leaks, sewer backups, gas leaks, overflowing toilets and loss of hot water. Its maintenance membership is promoted as including no overtime fees and a front-of-the-line pass, so if after-hours cover matters to you, ask how call-out pricing works for non-members before the first cold snap arrives.
Does it handle sewer line replacement, not just drain clearing?
Yes. Sewer line repair and replacement, water line repair and installation, hydro jetting and camera inspection are all listed. For any job involving excavation, ask whether the quote is flat-rate, who pulls the permit, and who is responsible for restoring driveway, walkway or landscaping afterwards.
Is it licensed and insured?
The company states on its website that it is licensed, bonded and insured. Because it works in both North and South Carolina and licensing is issued per state, ask for the licence number that applies to your address and check it against the relevant state board before work starts.
Does it offer financing or a service plan?
Both are advertised. The site refers to financing options and a maintenance membership that includes a stated 15 percent discount on repairs and service, priority scheduling and no overtime charges. Get the plan's inclusions, term length and cancellation terms in writing, since the value depends heavily on how often you actually call.
Does it work on private wells and water treatment?
Yes. Well pump repair and installation, water softener repair and installation, and whole-house water filtration are all on its service list. That is useful in the rural stretches of York and Gaston counties where private wells and iron or hardness problems are still common.
Is Option One Plumbing licensed and insured?
We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Option One Plumbing serve?
Charlotte. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Option One Plumbing offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
100% satisfaction guarantee. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.