Company Facts
Furnace Family Edmonton at a Glance
The work
- Best for
- Multi-trade financing with a no-hidden-fees guarantee
- Primary service
- HVAC
Where
- Headquarters
- Edmonton, AB
- Service area
- Edmonton
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
- Workmanship warranty
- "No lemons" replacement policy if a system fails repeatedly, plus a right-size systems guarantee
Editorial Review
Our Take on Furnace Family Edmonton
A stated "no lemons" replacement policy and financing that extends into plumbing and electrical, not just HVAC, gives Furnace Family a broader safety net than most single-trade competitors in this list.
Best for: Multi-trade financing with a no-hidden-fees guarantee
What We Like
- More than 20 years serving both Calgary and Edmonton
- BBB accredited with a Calgary Best Rated badge
- "No lemons" replacement policy and a no-hidden-fees promise
- 0% interest financing for up to 12 months, plus $0 upfront on other trades over $1,000
- Electrical, plumbing, and hot water tank divisions beyond HVAC
Things to Consider
- No specific Alberta licence number published
- No individual technician named
- No direct company email, only phone contact
Google Reviews for Furnace Family Edmonton
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 3897 Google reviews
Review data updated September 22, 2026
Rating Distribution
- 5 stars95%
- 4 stars3%
- 3 stars0%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 3897 Google reviews available when this profile's review data was last refreshed on September 22, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Debra Seward5.0The service provided by RICO was outstanding. It was on time, quick and efficient.September 2026Google
- D Elder4.0Furnace seemed to die so no A/C. Service technician, Jeff, was excellent. He resolved issue and provided some tips and advice.September 2026Google
- Deb Crocker5.0Excellent service. Ricardo was very professional and provided good information. I had our furnace checked for winter.September 2026Google
- Richard Boisvert5.0The technician was quick to diagnose and repair my furnace. Friendly and knowledgeable.He explained the issue and how to repair.September 2026Google
- Bruce Nelson5.0Matt was efficient and explained the condition of our high efficiency furnace, we have them service this every year.September 2026Google
- Toonces TheDrivingCat5.0trustworthy & reliable & very hard working tradesmenSeptember 2026Google
Editorial Ranking
Why Furnace Family Edmonton Made Our Top 10
It holds position 6 in 10 Best HVAC Companies in Edmonton, AB (2026).
Services Offered
Areas Served
Based in Edmonton, AB.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Furnace Family Edmonton
Furnace Family has operated for more than 20 years across both Calgary and Edmonton, and its Edmonton customers are served from a location on 61 Avenue NW rather than a fly-in crew from Calgary, giving it a genuine local presence in both markets.
The core HVAC list covers furnace installation, maintenance, and repair, air conditioning installation, maintenance, and repair, and duct cleaning, all backed by a stated 24/7 emergency service window described as "available around the clock." Beyond HVAC, the company runs a residential electrical division, a residential plumbing division, hot water tank installation, water softener installation, and Poly B pipe replacement, making it a genuine multi-trade option rather than an HVAC company that dabbles in other work.
The company is BBB accredited and carries a Calgary Best Rated badge, and it backs its installations with a "right-size systems" guarantee, a "no lemons" policy that promises replacement if a system fails repeatedly, and a "no surprises" promise against hidden fees. Financing includes 0% interest for up to 12 months on qualifying furnace and AC installations, and $0 upfront on electrical, plumbing, and hot water tank jobs over $1,000, both subject to credit approval through Financeit.
No specific Alberta licence number or individual technician name is published on the site, and no direct company email is listed, only phone contact. Furnace Family suits homeowners who want a multi-trade company with an explicit no-hidden-fees promise and financing that extends beyond HVAC into plumbing and electrical work. It suits less well someone who wants to confirm a specific mechanical contractor licence number online first. Ask for the Alberta Safety Codes Council certification number and confirm which of its two markets handles warranty service.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- BBB Accredited BusinessBetter Business BureauReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
3897 customer reviews
TenBestFind
Editorially reviewed
Ranked #6 in Edmonton hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
- Emergency callout
- Available 24/7
- Workmanship warranty
- "No lemons" replacement policy if a system fails repeatedly, plus a right-size systems guarantee
Local Market Pricing
What Edmonton homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
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Furnace Family Edmonton FAQs
Does Furnace Family serve both Calgary and Edmonton?
Yes, the company has operated in both markets for more than 20 years, with a dedicated Edmonton location on 61 Avenue NW.
What does Furnace Family's "no lemons" policy mean?
It's a stated promise to replace a system that fails repeatedly, paired with a "no surprises" promise against hidden fees.
Does Furnace Family do plumbing and electrical too?
Yes, beyond HVAC, the company runs residential electrical and plumbing divisions, including hot water tanks and Poly B pipe replacement.
Is Furnace Family Edmonton licensed and insured?
We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Furnace Family Edmonton serve?
Edmonton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Furnace Family Edmonton offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
"No lemons" replacement policy if a system fails repeatedly, plus a right-size systems guarantee. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Furnace Family Edmonton?
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 26, 2026
- Google review data updated
- September 22, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship