Company Facts
Otto Heating & Cooling at a Glance
The work
- Best for
- Lennox-authorized installation with direct email contact
- Primary service
- HVAC
Where
- Headquarters
- Edmonton, AB
- Service area
- Edmonton
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
Editorial Review
Our Take on Otto Heating & Cooling
A direct, published company email is a small thing, but it's rarer than it should be in this trade, and paired with Lennox's own Premier Dealer authorization it makes Otto an easy company to actually get hold of.
Best for: Lennox-authorized installation with direct email contact
What We Like
- Lennox Premier Dealer status since 2007
- Energy Star partner
- Publishes a direct company-domain email address
- Water heater and water treatment services beyond core HVAC
- Financing available through a dedicated page
Things to Consider
- No specific Alberta licence number published
- No stated 24/7 emergency service, only "Fast Response Service"
- Service area not spelled out beyond Edmonton itself
Google Reviews for Otto Heating & Cooling
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 691 Google reviews
Review data updated September 22, 2026
Rating Distribution
- 5 stars95%
- 4 stars3%
- 3 stars1%
- 2 stars1%
- 1 star2%
iAbout this distribution
The distribution reflects the 691 Google reviews available when this profile's review data was last refreshed on September 22, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Leonard Tannas5.0Our technician was courteous and friendly...very informative and helpful - even went above and beyond to help us.September 2026Google
- Chanda Pelletier5.0Julian was really awesome and informative! Highly recommend. Parker and Rio came to clean our ducts and they were absolutely fantastic.September 2026Google
- Patrick Mooney5.0Great service! Julian was on time and did a very deep dive service on our furnace and also the hot water tank. Gave me a good run down of the overall health of the machine. Also very friendly service too from both Julian and the team on the phones. Will definitely use Otto team moving forward for any furnace/hot water tank needs I have.September 2026Google
- Sergey Shokot5.0Excellent service by honest people. The technician that came to my house went an extra mile in explaining things and helping understanding the issues and providing recommendations. Also, fair call out fee for diagnostics.September 2026Google
- Sokrates Bangun5.0The technician (Kyle Melnyk) was amazing, skilfull and professional. 👍👍September 2026Google
- Katherine Sammer5.0I received a text and then a phone call that the technician, Kyle, was in his way. He quickly figured out what was wrong with my furnace and repaired it. He did not try to sell me a new furnace and warranty as previous companies have. He inspected the furnace and suggested I get a duct cleaning but was not pushy about it. Overall a great experience.September 2026Google
Editorial Ranking
Why Otto Heating & Cooling Made Our Top 10
It holds position 8 in 10 Best HVAC Companies in Edmonton, AB (2026).
Areas Served
Based in Edmonton, AB.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Otto Heating & Cooling
Otto Heating & Cooling has operated in Edmonton since 2007, giving it close to two decades in the local market from a location on 156 Street in west Edmonton, and it holds Lennox Premier Dealer status alongside an Energy Star partnership.
The service list covers furnace installation, repair, and maintenance, air conditioning installation, repair, and tune-ups, heat pump installation and service, duct cleaning, indoor air quality equipment including air purification, humidification, and ventilation, thermostats and zoning systems, and commercial and new-construction HVAC installations. The company also handles tank and tankless water heater installation and repair, plus water treatment systems such as reverse osmosis and softeners.
The site describes a "Fast Response Service" rather than stating a specific 24/7 emergency window, and financing options are available through a dedicated page on the site. Otto is one of the few companies in this Edmonton ranking to publish a direct company-domain contact email, info@ottohc.com, rather than routing everyone through a contact form or phone-only line.
No specific Alberta licence number is published, and the company does not name individual owners or technicians on its site. Its stated service area centers on Edmonton without a long list of surrounding communities, suggesting a more tightly focused coverage area than some competitors here. Otto suits homeowners who want a manufacturer-authorized Lennox dealer they can reach directly by email rather than a phone-only company. It suits less well someone specifically needing guaranteed after-hours emergency coverage, since that is not explicitly stated. Ask for the Safety Codes Council certification number and confirm current response times for an urgent repair before booking.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Lennox Premier DealerLennoxReported
- Energy Star PartnerEnergy StarReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
691 customer reviews
TenBestFind
Editorially reviewed
Ranked #8 in Edmonton hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
Local Market Pricing
What Edmonton homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
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Otto Heating & Cooling FAQs
Is Otto Heating & Cooling a Lennox dealer?
Yes, Otto holds Lennox Premier Dealer status and is also an Energy Star partner.
How do I contact Otto Heating & Cooling directly?
The company publishes a direct email, info@ottohc.com, in addition to its phone number.
Does Otto offer 24/7 emergency service?
The site states a "Fast Response Service" rather than an explicit 24/7 guarantee, so confirm current response times for urgent repairs.
Is Otto Heating & Cooling licensed and insured?
We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Otto Heating & Cooling serve?
Edmonton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Otto Heating & Cooling offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Otto Heating & Cooling?
Claim your profile to verify and maintain your business information, services and service area.
iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 26, 2026
- Google review data updated
- September 22, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship