Michael & Son Services

Company Facts

Michael & Son Services at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

4471on Google

In business

50years

Rating and review count pulled from Google on September 4, 2026. Years counted from 1976.

What We Like

• 4.8 rating from 4,471 Google reviews as of September 4, 2026, an unusually large sample
• Published hours of 24 hours a day, seven days a week, including weekends
• Plumbing, HVAC and electrical under one company, useful for jobs that cross trades
• Underground and gas work listed in-house, including sewer, water line and well pump
• Trading since 1976 per its own website, with a large multi-state service fleet
• Online booking, financing offers and a maintenance membership plan

Things to Consider

• Listed on Google as a heating contractor, so plumbing is one division of a broader business
• Large-fleet overhead often means higher pricing than a small independent plumber
• Certifications, truck counts and founding date come from the company's own site, not an independent source
• No published plumbing pricing, so get the diagnostic fee and the total in writing first

Google rating

4.8

Based on 4471 Google reviews

Review data updated September 4, 2026

View on Google Maps →

Rating Distribution

• 5 stars91%
• 4 stars3%
• 3 stars1%
• 2 stars1%
• 1 star4%

A company that answers plumbing, electrical and HVAC calls from the same dispatch board works differently from a two-van plumbing shop, and it is worth understanding that difference before you call. The Charlotte branch operates from 140 Dupree St, just west of uptown near the Wilkinson Boulevard corridor, which puts trucks within reasonable reach of Dilworth, NoDa, Steele Creek, University City and the Matthews and Pineville edges of Mecklenburg County. On the plumbing side the published list runs from drain cleaning and garbage disposal replacement through gas line repair and installation, water line repair and replacement, sewer line repair, tank and tankless water heater installation, well pump work and septic system installation. That is close to the full range of residential plumbing, with the underground and gas categories that many smaller outfits subcontract out.

Charlotte gives plumbers a mixed diet. Ranch houses from the fifties and sixties in Sedgefield, Coulwood and parts of east Charlotte still turn up galvanized supply lines and cast iron drains that scope out with heavy scale. Nineties and early-2000s subdivisions in Ballantyne, Highland Creek and Mint Hill are where polybutylene and early CPVC show up, and where slab-on-grade construction turns a small leak into a jackhammer job. Newer builds in the growth ring have PEX and tankless units that need annual descaling in water that carries enough hardness to matter over a decade. Add mature willow oaks over clay sewer laterals in the older neighbourhoods and you get root intrusion calls every spring. A company with camera equipment, jetting gear and crews licensed for gas can handle all of that without handing you off, which is the main practical argument for hiring michael son services rather than a specialist.

The Google profile carries a 4.8 rating from 4,471 reviews, read on September 4, 2026. Volume that high tells you the operation is busy and that the average experience is good, though on any listing of that size you should read a page or two of the recent one and two star reviews as well as the praise. Common themes in reviews of large multi-trade companies tend to involve pricing on optional work and the gap between the diagnostic visit and the quoted repair, so read with that in mind.

How the day-to-day works, based on what the company publishes: booking is available online or by phone, hours are listed as 24 hours a day every day of the week, and the company promotes a membership plan that bundles maintenance visits with priority scheduling and discounts. It advertises financing on Carrier heating and cooling systems and says its heating technicians hold NATE certification. Those claims come from its own site rather than from an independent source, so treat them as claims. What is verifiable from the listing is the address, the phone number, the rating and the round-the-clock hours.

Who it suits: homeowners who value being able to get someone out on a Sunday, landlords with several properties who want one account and one invoicing relationship, and anyone facing a job that crosses trades, such as a water heater relocation that needs a gas line moved and a circuit added. Who it suits less: people hunting the lowest bid on a straightforward job. A national-scale service company with a large fleet, a call centre and a training academy carries overhead, and that shows up in pricing. An independent plumber with three trucks will often beat it on a simple water heater swap. Ask for the diagnostic or trip fee in advance, ask whether it applies to the repair cost, and ask for the total price in writing before work starts rather than an hourly rate.

A few other questions worth putting to any Charlotte plumber, this one included. Who pulls the permit for water heater, gas line or sewer replacement work, and is Mecklenburg County inspection included in the price. What warranty covers labour separately from the manufacturer's parts warranty. If it is a sewer line, will you get camera footage before and after. For repipe estimates, ask how much drywall opening and patching is in the quote and who does the patching. Anyone comparing michael son services against smaller local firms should collect at least two written quotes on larger jobs, since spreads on sewer and repipe work in this market can be wide.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 17, 2026

Google review data updated

September 4, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship