Company Facts
Moss Heating, Cooling & Plumbing at a Glance
The work
- Best for
- Dallas homeowners who want a highly rated company that publishes its leadership and licenses
- Primary service
- HVAC
Where
- Headquarters
- Dallas, TX
- Service area
- Dallas
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Yes
- Financing
- Available
- Workmanship warranty
- Stated 100 percent client satisfaction guarantee
Editorial Review
Our Take on Moss Heating, Cooling & Plumbing
Naming the CEO, COO, president and service managers on the website, with the COO's license number attached, is a level of transparency almost no HVAC company in Dallas offers. Pair that with a 4.9 average across nearly 1,200 reviews and technicians repeatedly praised for explaining rather than upselling, and the case for Moss makes itself; the missing founding year is the only real gap.
Best for: Dallas homeowners who want a highly rated company that publishes its leadership and licenses
What We Like
- 4.9 rating from 1,187 Google reviews, read September 22, 2026
- Names its full leadership team on its site, including CEO Kelly Roberts, COO Graye Roberts and President Garrett Moss
- Publishes HVAC license TACLA00109995E and plumbing license RMP-38118
- BBB accredited, working with Lennox, American Standard and Bradford White equipment
- 24/7 emergency HVAC with free quotes, financing and a stated 100 percent satisfaction guarantee
Things to Consider
- Founding year is not stated on the site reviewed
- Specific warranty terms and maintenance plan pricing are not published beyond the general guarantee
- Three offices across DFW, so Dallas shares the company with Colleyville and Frisco
Google Reviews for Moss Heating, Cooling & Plumbing
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 1187 Google reviews
Review data updated September 22, 2026
Editorial Ranking
Why Moss Heating, Cooling & Plumbing Made Our Top 10
It holds position 7 in 10 Best HVAC Companies in Dallas, TX (2026).
Areas Served
Based in Dallas, TX.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Moss Heating, Cooling & Plumbing
Moss Heating, Cooling & Plumbing runs out of 11145 Morrison Lane in northwest Dallas, with two more offices in Colleyville and Frisco, and it carries a 4.9 rating from 1,187 Google reviews, read September 22, 2026. That combination of a 4.9 average and more than a thousand reviews is matched by only one other company in this ranking.
Moss is unusually open about who runs it. The site's team page names Kelly Roberts as Chief Executive Officer, Graye Roberts as Chief Operating Officer and the holder of HVAC license TACLA00109995E, and Garrett Moss as President, along with Bobby Barnes as director of sales and install, Michael Nash as service manager, and lead technicians Chris Rawls and Carlos Perez. The company also publishes its plumbing license, RMP-38118, is BBB accredited, appears on the Good Contractors List, and sponsors the Frisco RoughRiders. Its equipment partners are Lennox, American Standard and Bradford White water heaters.
The service menu covers furnaces, heat pumps, thermostats and ductless systems on the heating side, AC installation, maintenance and repair on the cooling side, indoor air quality, and a full plumbing list including drain cleaning, tankless water heaters, leak detection, slab leaks, sewer camera inspection, water filtration and softeners, and commercial plumbing. Emergency HVAC runs 24/7.
Reviews describe technicians who explain rather than sell. Ethan is named twice: once for a same-day fix during the hottest part of a day while staying quiet for a napping newborn, and once for a repair the reviewer called very reasonably priced with the technician arriving an hour early. Cris is credited by two customers for the quote and assessment stage, one of whom chose Moss over cheaper bids because of the service and another who described him drawing a diagram to explain how the system worked and what replacing it would involve. Arturo and Grant are named for walking through options and inspecting an entire system in a new build.
The company offers free instant quotes, financing with approved credit, maintenance plans and a stated 100 percent client satisfaction guarantee. A current promotion advertises a new HVAC system from $110 a month with approved financing, which expires and should be confirmed. What the site does not publish is a founding year, specific warranty terms beyond the guarantee, or maintenance plan pricing, so ask about those.
For a Dallas homeowner who wants to know exactly who is behind the company, with published licenses for both HVAC and plumbing and a 4.9 average across more than a thousand reviews, Moss is one of the strongest options in the city.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- HVAC Contractor LicenseTexas Department of Licensing and Regulation · TACLA00109995EReported
- Plumbing LicenseTexas State Board of Plumbing Examiners · RMP-38118Reported
- BBB AccreditedBetter Business BureauReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
1187 customer reviews
TenBestFind
Editorially reviewed
Ranked #7 in Dallas hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Financing
- Available
- Emergency callout
- Available 24/7
- Workmanship warranty
- Stated 100 percent client satisfaction guarantee
Local Market Pricing
What Dallas homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
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Moss Heating, Cooling & Plumbing FAQs
Who owns Moss Heating, Cooling & Plumbing?
The company names its leadership on its site: Kelly Roberts as CEO, Graye Roberts as COO and holder of HVAC license TACLA00109995E, and Garrett Moss as President.
Does Moss handle plumbing as well as HVAC?
Yes. Under plumbing license RMP-38118 it covers drain cleaning, tankless and tank water heaters, leak and slab leak detection, sewer camera inspection, water filtration and softeners, and commercial plumbing.
Does Moss offer financing on new systems?
Yes, financing is available with approved credit, and quotes are free. Promotional monthly payment offers appear on the site from time to time and carry expiry dates, so confirm the current terms.
Is Moss Heating, Cooling & Plumbing licensed and insured?
We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Moss Heating, Cooling & Plumbing serve?
Dallas. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Moss Heating, Cooling & Plumbing offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Stated 100 percent client satisfaction guarantee. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Moss Heating, Cooling & Plumbing?
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 22, 2026
- Google review data updated
- September 22, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship