Company Facts
Serveway Heating and Air Conditioning at a Glance
The work
- Best for
- East Dallas homeowners who want a small owner-run company with a published license and a membership that carries a lifetime repair warranty
- Primary service
- HVAC
Where
- Headquarters
- Dallas, TX
- Service area
- Dallas
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
- Workmanship warranty
- Lifetime warranty on repairs for maintenance members, per the company's site
Editorial Review
Our Take on Serveway Heating and Air Conditioning
A lifetime warranty on repairs for members is the most generous repair commitment in this ranking, and the reviews back up a company where the same office manager and technicians handle a customer from first call to 30-day follow-up. It is the smallest operation on this list, which is a feature for anyone tired of being a ticket number, and a limit if you need a crew on a holiday weekend.
Best for: East Dallas homeowners who want a small owner-run company with a published license and a membership that carries a lifetime repair warranty
What We Like
- 4.9 rating from 374 Google reviews, read September 22, 2026
- Owner-run by Brian and Janal Reid, with technicians the company says have at least six years in the trade
- Publishes Texas HVAC license TACLB64409E with EPA certification and BBB accreditation
- Membership includes two visits a year, priority service, a reduced diagnostic fee and a lifetime warranty on repairs
- Reviewers consistently name office manager Elizabeth and technicians Roberto, Rinner, Kelon and Giovanni
Things to Consider
- The smallest operation in this ranking, so capacity may be tighter during peak summer weeks
- Founding year, equipment brands installed and non-member warranty terms are not published on the site reviewed
- Office is closed Sunday and Saturday afternoons outside emergency calls
Google Reviews for Serveway Heating and Air Conditioning
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 374 Google reviews
Review data updated September 22, 2026
Editorial Ranking
Why Serveway Heating and Air Conditioning Made Our Top 10
It holds position 10 in 10 Best HVAC Companies in Dallas, TX (2026).
Areas Served
Based in Dallas, TX.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Serveway Heating and Air Conditioning
Serveway Heating and Air Conditioning is a small, owner-run shop at 10120 Cayuga Drive, Suite 107, in east Dallas, founded by husband-and-wife team Brian and Janal Reid. It carries a 4.9 rating from 374 Google reviews, read September 22, 2026, and it publishes its Texas HVAC license, TACLB64409E, on its website along with EPA certification and a BBB accreditation seal.
The Reids report more than 14 years of HVAC experience and more than a decade running the business, and the company states that its technicians have a minimum of six years in the industry. Outside the shop, the founders run the Next Generation of Tradesman Foundation, a nonprofit that introduces high school students to careers in the trades.
The membership is the most concrete offer here. It includes two maintenance visits a year, priority service, a diagnostic fee reduced from $89 to $59, and a lifetime warranty on repairs, which is a stronger commitment than the one-year repair warranties most Dallas companies advertise. Financing is available through Service Finance and Regions Bank, and the site lists a 10 percent discount for veterans and first responders and $25 off a first repair.
Reviews describe the same small team over and over. Elizabeth, the office manager, is named in nearly every recent review for scheduling, explaining the monthly payment plan and following up 30 days after an install. Roberto and Rinner are named for diagnostics that laid out options rather than pushing one, and Rinner for noticing and clearing vines growing into an outdoor unit during a routine visit. Kelon and Giovanni are credited with seasonal tune-ups on both heating and cooling. One customer was referred by a retiring HVAC contractor they had trusted for years, and another switched this year and described the three-person install crew for a gas furnace and AC as careful and tidy.
The service list covers AC and furnace installation, repair, replacement and maintenance, mini splits, duct cleaning, dryer vent service, air purification and energy efficiency work. Office hours are Monday through Friday 8 AM to 7 PM and Saturday 9 AM to 1 PM, with 24/7 emergency service available; Google shows the business closed on Sunday outside emergencies.
The site does not state a founding year, name equipment brands installed or publish warranty terms outside the membership, so ask about those on the phone. The stated service area runs from Dallas east and south to Mesquite, Rowlett, Rockwall, DeSoto and Lancaster, and north to Richardson, Plano and McKinney.
For an east Dallas homeowner who wants a company small enough that the office manager knows their name, with a published license and a membership that carries a lifetime repair warranty, Serveway is a strong pick.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- HVAC Contractor LicenseTexas Department of Licensing and Regulation · TACLB64409EReported
- EPA CertifiedU.S. Environmental Protection AgencyReported
- BBB AccreditedBetter Business BureauReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
374 customer reviews
TenBestFind
Editorially reviewed
Ranked #10 in Dallas hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
- Emergency callout
- Available 24/7
- Workmanship warranty
- Lifetime warranty on repairs for maintenance members, per the company's site
Local Market Pricing
What Dallas homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
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Serveway Heating and Air Conditioning FAQs
What does the Serveway membership include?
Two maintenance visits a year, priority scheduling, a diagnostic fee reduced from $89 to $59, and a lifetime warranty on repairs, according to the company's website.
Who owns Serveway Heating and Air Conditioning?
Husband-and-wife team Brian and Janal Reid, who report more than 14 years of HVAC experience. The company publishes Texas HVAC license TACLB64409E.
Is Serveway open on weekends?
The office runs Monday through Friday 8 AM to 7 PM and Saturday 9 AM to 1 PM, with 24/7 emergency service available outside those hours. Google shows the business closed on Sunday.
Is Serveway Heating and Air Conditioning licensed and insured?
We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Serveway Heating and Air Conditioning serve?
Dallas. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Serveway Heating and Air Conditioning offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Lifetime warranty on repairs for maintenance members, per the company's site. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 22, 2026
- Google review data updated
- September 22, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship