Rideout Plumbing

Company Facts

Rideout Plumbing at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

188on Google

In business

45years

Rating and review count pulled from Google on September 4, 2026. Years counted from 1981.

What We Like

• Trading since 1981 under family ownership, per its own website
• 4.8 stars from 188 Google reviews, read September 4, 2026
• Stated specialty is diagnosing and repairing existing problems rather than selling replacements
• Drain work includes camera inspection and high pressure jetting
• Wide service area across Mecklenburg, Cabarrus, Union and Iredell county towns
• Published hours of 6am to 6pm daily, with 24-hour service available

Things to Consider

• The website is dated and does not publish pricing, so rates must be confirmed by phone
• Presents as a service and repair business, so large new-build or commercial fit-outs may not be a fit
• Licensed, bonded and insured is a company claim, worth verifying the licence number with the state board
• No published response-time commitment for emergency calls

Google rating

4.8

Based on 188 Google reviews

Review data updated September 4, 2026

View on Google Maps →

Rating Distribution

• 5 stars93%
• 4 stars1%
• 3 stars1%
• 2 stars3%
• 1 star2%

Charlotte grew in waves, and the plumbing under its houses tells you which wave you are standing in. Dilworth and Plaza Midwood carry cast iron drains and galvanized supply lines that have been quietly narrowing for decades. The 1970s and 1980s rings around Matthews, Mint Hill and Pineville hide polybutylene and early copper. The newer subdivisions out toward Waxhaw and Huntersville bring their own issues, mostly PEX manifolds, slab penetrations and water heaters reaching the end of a first decade. A company that has been working here since 1981 has seen all of it arrive in turn.

Rideout Plumbing describes itself as family-owned and veteran-owned, and it is unusually direct about what it prefers to do. Fixing existing problems is stated as the specialty. That framing is worth taking seriously, because it separates repair-led plumbers from the outfits built around selling replacement systems. The listed range covers toilet repair and installation, garbage disposals, kitchen and bathroom work, re-piping, water line and sewer line repair and installation, drain cleaning, high pressure jetting, camera inspection, and water heaters in electric, gas and tankless configurations. Emergency service is offered around the clock, on top of published hours of 6am to 6pm every day of the week.

The reviews back the picture. On September 4, 2026 the Google Business Profile carried a 4.8 average from 188 reviews. That is a large enough sample to mean something and a high enough score to suggest the day-to-day experience is consistent. A volume like that, accumulated by a company that does not appear to run a large advertising machine, usually comes from repeat customers and neighbours passing on a number.

Who it suits: a homeowner with a specific problem. A toilet that will not stop running, a kitchen line backing up, a water heater weeping at the base, a sewer lateral that needs a camera down it before anyone starts digging up a front lawn. The site mentions identifying the root cause before work begins, which is the right instinct on Charlotte sewer laterals, where a clog cleared today can be back in six weeks if nobody looked at what the clay joints and willow oak roots are doing. Ask for the camera footage. Any plumber running a jetter should be able to show you before and after.

Who it may suit less: someone managing a full custom build or a large commercial fit-out. The company presents itself as small enough to care and big enough to handle the work, which reads as a service and repair business rather than a construction subcontractor. If your job is a whole-house rough-in on a new build, ask directly whether that is work they take.

A few things are worth checking before you book. North Carolina licenses plumbing contractors through the State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors, and the website states the company is licensed, bonded and insured. Ask for the licence number and confirm it. Ask how after-hours calls are priced, since 24-hour availability almost always carries a different rate than a 9am appointment. Water heater replacements and re-pipes in Mecklenburg County generally require a permit and inspection, so confirm who pulls it and that the cost is in the quote. On sewer replacement, ask whether the approach is open cut or trenchless, and what happens to the driveway or the lawn.

Compared with the larger Charlotte plumbing brands, the trade-off is familiar. Big companies offer dispatch software, membership plans and a fleet that can usually get someone out within hours. A long-established family business like Rideout Plumbing tends to offer continuity, a shorter chain between the person quoting and the person doing the work, and the kind of pricing that comes from not funding a call centre. The stated service area stretches across Concord, Kannapolis, Mooresville, Davidson, Cornelius, Harrisburg, Indian Trail, Stallings, Monroe, Mount Pleasant, Tega Cay and Lake Wylie, so drive time is a fair question if you are at the far edge of that map.

One practical detail: the site invites customers to text the main number rather than only call. For a non-urgent repair, sending a photo of the leaking fitting or the model plate on a failing water heater often gets you a more useful first answer than a phone description ever will.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 18, 2026

Google review data updated

September 4, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship