Now You Have A Plumber
Embedded on the company's website
Company Facts
Butler Plumbing Heating & Gasfitting Ltd. at a Glance
The work
- Best for
- Boilers, tankless heaters and hydronic heating
- Primary service
- Plumbing
Where
- Headquarters
- Edmonton, AB
- Service area
- Edmonton
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
- Workmanship warranty
- Service work on existing plumbing is guaranteed for 30 days.
Editorial Review
Our Take on Butler Plumbing Heating & Gasfitting Ltd.
Butler is an owner-run shop with a 4.8 from 990 reviews and real depth in boilers and hydronic heating, backed by Canadian Hydronics Council membership. Office hours are weekdays only, with emergency service focused on boilers.
Best for: Boilers, tankless heaters and hydronic heating
What We Like
- Owner-run since 2005
- Member of the Canadian Hydronics Council and MCAA
- Boiler, tankless and hydronic heating specialists
- Backflow prevention and testing
- Reviewers praise honest, no-upsell service
Things to Consider
- Google lists weekday office hours only, closed weekends
- Guarantee on service work is 30 days
- No financing advertised
Google Reviews for Butler Plumbing Heating & Gasfitting Ltd.
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.8
Based on 990 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars88%
- 4 stars8%
- 3 stars1%
- 2 stars1%
- 1 star3%
iAbout this distribution
The distribution reflects the 990 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Monica Horvath1.0Disappointing customer service. They "forgot" to save my appointment in the system, even though, we exchanged some messages and I even wrote "see you on Wednesday, August .., 2026, between 8:00 and 10:00". Unfortunately, this was not the first time that the customer service was this bad, but I thought it was one off, so I would give it a try again. Big mistake!August 2026Google
- Caroline Ziober5.0Great service, prompt response and we really appreciated the time Travis took to fully explain our hot water on demand system and the maintenance it requires. He's fantastic!!!June 2026Google
- PR2.0I held off writing a review for a long time. Mainly because I wanted to see how various other trades we hired for our renovation did. I can say Butler was by far the least happy we have been with a contractor. Everything started well, we were happy with the quote. When the actual work was done they installed the shower plumbing and the tub on the wrong sides (tub and shower share a wall between). So they had to come back and the fix was to do a hack job with multiple unnecessary 90 degree fittings as the pex had been installed previously. As well the valves were not properly supported with any framing. They were just floating between studs and the plastic pex hangers were holding everything in place. The workers had to go in the ceiling as well and when they were up there they moved the insulation around and never put it back. Due to this being a reno, there was a straight path from the house, through the ceiling into the attic. This was in the winter and we had warm air from the house funneling up into the attic which caused condensation, ice build up and damaged the roof sheathing and shingles. I complained about this and was told they moved the insulation because it was too close to the furnace exhaust.... Interesting because I didn't realize I hired a plumbing company to do the insulation. I also had to ask for my old copper pipes because the workers took them at first. I explained the value of copper and they were annoyed they had to give it back/carry it back in from their van. Yes, I understand they take away garbage. But an older house that is all copper plumbing has a nice dollar value at metal recyclers. Finally, we ordered fixtures through them and it took months for the items to arrive. We were OK with that as covid has really messed with logistics. However, we were short one item and it was just another annoyance to finally get it. All of these issues were brought up with Butler directly. Unfortunately this company falls into the category of: been paid, don't care. I would not recommend Butler from our experience. The price, the quality of work and the lack of care were terrible. Updated: getting tile work quoted and we have been informed that Butler never installed the tub properly. The back side of the tub was installed with a 3/4" gap to the framing and now we have to address that. Absolutely sub standard work from this company. Updated again: This is the worst plumbing company in Edmonton. We had them do work for our reno a few years ago. Issues with them incorrectly installing shower valves. They returned and re did the work. It was a hack fix with multiple crimped joints to fix the issue. Now, I find where they tied into the main stack is leaking. Luckily it is at a joint in our laundry room that was visible. If this was behind a wall or ceiling it would have caused some serious damage. It's obvious the person doing the work didn't use enough ABS cement. I can see the dried areas and where there excess and where there is none or a lack of it resulting in a leak eventually. The photo of the laundry basket is water, pure luck it was sitting below the leak to catch most of it.February 2026Google
- Andrew Johnson5.0My furnace stopped working Monday. Tuesday morning I called Butler. Travis had a mid afternoon cancelation and, luckily, I was at the top of the list. Travis quickly diagnosed, and repaired the issue. We have a warm house, again.January 2026Google
- Matt S5.0The whole team at Butler is awesome. We have used them for multiple different situations and have had great service!December 2025Google
- Monica Wehby5.0Top-notch plumbing service! Fast response, professional staff, and great workmanship. They handled my emergency plumbing issue with ease and made sure everything was fixed right the first time. Excellent experience overall!December 2025Google
Ranked#7of 10 plumbers in Edmonton, ABre-checked September 2026
Editorial Ranking
Why Butler Plumbing Heating & Gasfitting Ltd. Made Our Top 10
It holds position 7 in 10 Best Plumbers in Edmonton, AB (2026).
See the Full Edmonton RankingPositions cannot be bought
Services Offered
Specialties
- Sewer camera inspection
- Sewer cleaning
- Plumbing repairs and maintenance
- Backflow prevention and testing
- Bidet toilet seat installation
- Dishwasher installation and replacement
- Faucet repair, installation and replacement
- Garbage disposal repair and installation
Areas Served
Based in Edmonton, AB.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Butler Plumbing Heating & Gasfitting Ltd.
Butler Plumbing Heating & Gasfitting has the kind of origin story reviewers like: two co-workers, Kevin Korte and Paul Amyotte, started it in 2005 with two old vans. Kevin is now the sole owner, and the company works from 4260 93 Street NW in south Edmonton. Google shows 990 reviews at a 4.8 average, read September 24, 2026.
Heating is where Butler stands out. It is a member of the Canadian Hydronics Council as well as the Mechanical Contractors Association of Alberta, installs Navien boilers and tankless heaters, and advertises 24-hour emergency boiler repair. Plumbing services cover repairs and renovations, drain and sewer cleaning, water heaters, gasfitting, backflow prevention and testing, water softeners and filtration, and sump pumps, for homes and commercial buildings. The website names plumber Devon Wells, who has about 20 years in the trade, and apprentices Blake Korte and Logan Mirau. Service work on existing plumbing is guaranteed for 30 days. Google lists office hours of 8am to 4pm on weekdays, closed weekends.
Reviewers often mention not being oversold. Tami said Bryce's knowledge of boilers put her at ease when her 15-year-old unit had to be replaced. Wayne wrote that Travis fixed a gas, electrical and AC problem and could easily have sold him things he did not need but did not. Caroline appreciated Travis explaining her on-demand hot water system and its maintenance, and Andrew had his furnace fixed the day after he called thanks to a cancellation. Gordon, a repeat customer, said a kitchen drain blockage was cleared through two clean-outs at a reasonable price.
Butler suits a south Edmonton homeowner with a boiler, in-floor heat or tankless water heater who wants a technician who knows hydronic systems. It suits less well someone who needs routine plumbing after hours, since the office keeps weekday hours. Ask for the gas fitter's certificate, get the warranty on new equipment in writing, and confirm who pulls the City of Edmonton permit.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Mechanical Contractors Association of Alberta memberMCAAReported
- Canadian Hydronics Council memberCanadian Hydronics CouncilReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.8/ 5
990 customer reviews
TenBestFind
Editorially reviewed
Ranked #7 in Edmonton plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Emergency callout
- Available 24/7
- Workmanship warranty
- Service work on existing plumbing is guaranteed for 30 days.
Project Photos
Business-submitted, reviewed by our editors
Project Videos
From the company's own channel and website. Loads only when you press play.
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Butler Plumbing Heating & Gasfitting Ltd. FAQs
Does Butler Plumbing repair boilers?
Yes. Butler specializes in boilers and hydronic heating, belongs to the Canadian Hydronics Council, installs Navien equipment and offers 24-hour emergency boiler repair.
What are Butler Plumbing's hours?
Google lists Butler as open 8am to 4pm Monday to Friday, closed weekends. The website advertises 24-hour emergency boiler repair.
What guarantee does Butler Plumbing give?
All service work on existing plumbing is guaranteed for 30 days. Ask about warranties on new equipment separately.
Is Butler Plumbing Heating & Gasfitting Ltd. licensed and insured?
We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Butler Plumbing Heating & Gasfitting Ltd. serve?
Edmonton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Butler Plumbing Heating & Gasfitting Ltd. offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Service work on existing plumbing is guaranteed for 30 days.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 27, 2026
- Google review data updated
- September 24, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship