Switching to Cool Mode
July 2025
Company Facts
Coastal Heat Pumps at a Glance
The work
- Best for
- Heat pump installs in houses, condos and stratas
- Primary service
- HVAC
Where
- Headquarters
- Victoria, BC
- Service area
- 2 cities
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
- Workmanship warranty
- Installs brands backed by 10 to 12 year warranties, per the company.
Editorial Review
Our Take on Coastal Heat Pumps
With 927 reviews at 4.9, Coastal has the strongest public track record of any heat pump installer on this list. Get rebate eligibility confirmed in writing, since one reviewer lost a rebate they expected.
Best for: Heat pump installs in houses, condos and stratas
What We Like
- 927 Google reviews at 4.9 stars, the most on this list
- Heat pump specialist for houses, condos and stratas
- Elite Fujitsu and Samsung Preferred Plus dealer
- Brands backed by 10 to 12 year warranties
- BBB accredited with an A+ rating
Things to Consider
- One reviewer paid about $2,300 more after missing a BC Hydro rebate
- One reviewer had a service no-show
- No licence number published on its homepage
Google Reviews for Coastal Heat Pumps
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 927 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars95%
- 4 stars3%
- 3 stars0%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 927 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Ned Jackson5.0We had a Coastal Heat Pump from Mou Air installed approximately one month ago and have been very happy with its performance. The team was professional and hard-working. All deadlines were met. Thank you.August 2026Google
- Jennifer L.5.0I just had a HVAC service call by a technician named Rylan. Great guy, very friendly, and good at his job. I'm a very happy camper. Also thanks to Brenna, in the main office, for kindly setting up today's appointment! Edit as of June 2024: I just had a senior technician by the name of TYLER come by today to correct a problem with some piping. A+ knowledge and service, Tyler! You corrected the problem beautifully and you are so knowledgeable and friendly. I'm so happy! Edit as of Summer 2026: I would also like to compliment technician DARREN for the beautiful job he did with my annual maintenance of my HVAC. A very friendly and professional person! I would also like to compliment electrician SEAN who came by to do a compliance check about something unexpected that happened. Friendly and patient with questions. Thanks!July 2026Google
- Matthew Kulas3.0The installation itself appears to have been completed well, but my overall experience was somewhat disappointing. I ultimately paid ~ $2,300 more than I expected because the installation was not approved for the BC Hydro partial-home rebate. Based on the discussions before installation, I believed the system would qualify. In addition, there was roof damage during the installation that required repair; a cost which I incurred. Afterward, I sent an email outlining my concerns—not to ask for compensation, but to provide feedback—and received no response. While the equipment is working well, the communication surrounding rebate eligibility, the handling of the roof damage, and the lack of follow-up left me disappointed.July 2026Google
- afshin shamshiri1.0I had an extremely disappointing experience with Coastal Heat Pumps. I booked a service appointment and was given a service window between 8:00 a.m. and 12:00 p.m. On the day of the appointment, no technician arrived, and I received no phone call, text message, email, or any other notification that there would be a delay. After waiting through the entire appointment window, I called the company and was informed that the technician had become occupied with another job. The only options offered to me were to cancel or reschedule the appointment. What was most frustrating was not the delay itself, as unexpected situations can happen in any service business. The issue was the complete lack of communication and the apparent disregard for the customer's time. Had I been notified in advance, I could have adjusted my plans accordingly. I also requested to speak with a manager regarding my concerns. I was told the manager was in a meeting and was repeatedly directed back to the options of cancelling or rescheduling. When I asked whether a time could be arranged for the manager to contact me, the call was disconnected. When I called back, my call was not accepted, and I was eventually routed to an AI system that took my contact information to pass along to management. This was one of the most frustrating customer service experiences I have encountered. The lack of communication, accountability, and respect for a customer's time left me with little confidence in the company's commitment to customer service. I am sharing this review so that other customers can make an informed decision based on my experience.June 2026Google
- Robert5.0Mike was very courteous and professional, he fully explained the concerns and addressed them as required. Thx Mike and Coastal heat pumps for the service call.May 2026Google
- Theo Witteveen5.0Seldom did I have an experience like this! Talking to any one in the organization was a delight. The quote was the best and the installation went smoothly. Top notch all over from top to bottomApril 2026Google
Ranked#5of 10 hvac companies in Victoria, BCre-checked September 2026
Editorial Ranking
Why Coastal Heat Pumps Made Our Top 10
It holds position 5 in 10 Best HVAC Companies in Victoria, BC (2026).
See the Full Victoria RankingPositions cannot be bought
Services Offered
Specialties
- Custom designed heat pump systems
- Condo and strata systems
- Rebate maximization
- Heat pump maintenance
- Heat pump repair
- Sheet metal fabrication
- Electrical services
- Air purification
Areas Served
Based in Victoria, BC.
- Victoria, BC · HQ
- Saanichton, BC
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Coastal Heat Pumps
Coastal Heat Pumps is a family-owned company that says it has been locally owned and operated for more than 20 years. Its Victoria office is at 538 Dupplin Road, near the Tillicum area, and it also runs an office in Sidney. It has 927 Google reviews at a 4.9 average as of September 24, 2026, the largest review base on this list and tied for the top rating.
Heat pumps are the whole business. Coastal designs and installs heat pump systems for houses, condos, stratas and commercial buildings, and it also handles air quality equipment and the electrical work an install needs. It is an Elite Fujitsu AirStage Plus dealer and a Samsung HVAC Preferred Plus dealer, and it says the brands it installs are backed by 10 to 12 year warranties. It is BBB accredited with an A+ rating, offers financing, and sells annual maintenance plans. It does not publish a Technical Safety BC licence number on its homepage.
Most reviews are glowing about design and installation. One homeowner said Coastal's salesperson was the only estimator to spot a ductwork problem in their house, and a long-time customer credited Mike Hipwell in sales and the installers for a smooth job. A maintenance customer praised Zach for explaining everything on an annual service visit under their yearly plan.
Two recent reviews are worth reading before you sign. One customer said they paid about $2,300 more than expected because the install did not qualify for the BC Hydro partial-home rebate they had counted on. Another said a technician never arrived for a service window and no one called. Confirm in writing which rebate your install qualifies for, and get the service appointment confirmed the day before.
Office hours are 8 AM to 4:30 PM on weekdays. Coastal suits Victoria homeowners and stratas who want a dedicated heat pump installer with a long track record and brand-backed warranties.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Elite Fujitsu AirStage Plus DealerFujitsuReported
- Samsung HVAC Preferred Plus DealerSamsungReported
- BBB accredited, A+ ratingBetter Business BureauReported
- BBB AccreditedReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
927 customer reviews
Better Business Bureau
A+
TenBestFind
Editorially reviewed
Ranked #5 in Victoria hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
- Emergency callout
- Available 24/7
- Workmanship warranty
- Installs brands backed by 10 to 12 year warranties, per the company.
- Manufacturer warranty
- 10 to 12 year warranties on installed brands
Local Market Pricing
What Victoria homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
Project Videos
From the company's own channel and website. Loads only when you press play.
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Coastal Heat Pumps FAQs
Does Coastal Heat Pumps install heat pumps in condos and stratas?
Yes. Coastal lists condo and strata installation alongside houses and commercial buildings, and says quiet systems suit strata communities.
What warranty does Coastal Heat Pumps offer?
Coastal says it installs brands backed by 10 to 12 year warranties. Ask for the exact terms for your equipment in writing.
Will my Coastal Heat Pumps install qualify for a BC Hydro rebate?
It depends on the system and your home. One reviewer said their install did not qualify for the partial-home rebate they expected, so confirm eligibility in writing before signing.
Is Coastal Heat Pumps licensed and insured?
We checked 0 of 4 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Coastal Heat Pumps serve?
Victoria, Saanichton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Coastal Heat Pumps offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Installs brands backed by 10 to 12 year warranties, per the company.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 27, 2026
- Google review data updated
- September 24, 2026
- Sources checked
- Issuing authorities, Google Business Profile, BBB, Company website
- Sponsorship status
- No commercial relationship