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The Comfort Group

HVAC Company in Victoria, British Columbia and surrounding areas.

4.8on Google · 627 reviews22 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure →

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards →

The Comfort Group is a heating, cooling, plumbing and electrical company that has served Victoria for more than 20 years from a shop on Langford Street in Victoria West. It has 627 Google reviews at a 4.8 average as of September 24, 2026. It installs and services heat pumps, furnaces, fireplaces and water heaters, and it sells maintenance plans that some reviewers pay for monthly. It publishes Technical Safety BC gas and electrical licence numbers, offers financing on new equipment and 24-hour service, and also has locations in Duncan and Parksville.

  • Best for homeowners who want a monthly maintenance plan
  • 627 Google reviews at 4.8 stars
  • One reviewer was asked to pay again for an unresolved no-heat call

Company Facts

The Comfort Group at a Glance

By the numbers

Google rating
4.8out of 5
Customer reviews
627on Google
In business
22years

Rating and review count pulled from Google on September 24, 2026. Years counted from 2004.

The work

Best for
Homeowners who want a monthly maintenance plan
Primary service
HVAC

Where

Headquarters
Victoria, BC
Service area
Victoria
Emergency service
Yes, 24/7

Money and guarantees

Free estimates
Not advertised
Financing
Available
Workmanship warranty
Advertises a satisfaction guarantee; ask for written equipment and labor warranty terms.

Editorial Review

Our Take on The Comfort Group

The Comfort Group pairs a 4.8 rating from 627 reviews with published gas and electrical licences and popular maintenance plans. One reviewer's complaint about paying twice for a no-heat call is worth keeping in mind, so ask about call-back policy.

Best for: Homeowners who want a monthly maintenance plan

What We Like

  • 627 Google reviews at 4.8 stars
  • Publishes TSBC gas and electrical licence numbers
  • Monthly maintenance plans
  • Financing at 0% for 12 months on approved credit
  • Heating, plumbing and electrical under one company

Things to Consider

  • One reviewer was asked to pay again for an unresolved no-heat call
  • Part of a multi-location Island operation
  • Warranty terms not published online

Google Reviews for The Comfort Group

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.8

Based on 627 Google reviews

Review data updated September 24, 2026

View on Google Maps →

Rating Distribution

  • 5 stars92%
  • 4 stars5%
  • 3 stars1%
  • 1 star2%
iAbout this distribution

The distribution reflects the 627 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards →

Recent Google Reviews

  • John Simpson5.0Doug did a great job servicing our gas equipment,. He explained what was going on and made some good recommended I wacthout for a couple of things. He was kind and very professionally, Thanks Doug...September 2026Google
  • Bill Currie5.0Very happy with Comfort Group. Doug M. did a terrific job. He took the time to explain all that he found, which we appreciated. Exceptional service!September 2026Google
  • Laura North5.0Friendly, professional and knowledgeable.September 2026Google
  • Sharon Mackie5.0Excellent service from Scott today, clear explanation of issues foundSeptember 2026Google
  • Stuart Cunningham5.0Kale is an excellent service technician and explained everything he did to service our heating system. He was very pleasant and friendly and he went out of his way to provide excellent service. Thanks, Kale!!September 2026Google

View more Google reviews →

Ranked#3of 10 hvac companies in Victoria, BCre-checked September 2026

Editorial Ranking

Why The Comfort Group Made Our Top 10

It holds position 3 in 10 Best HVAC Companies in Victoria, BC (2026).

See the Full Victoria RankingPositions cannot be bought

Areas Served

Based in Victoria, BC.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards →

About The Comfort Group

The Comfort Group has served Victoria for more than 20 years and works from a shop on Langford Street in Victoria West, across the Johnson Street Bridge from downtown. It has 627 Google reviews at a 4.8 average as of September 24, 2026. It also has locations up-Island in Duncan and Parksville.

The company covers heating, cooling, plumbing and electrical work. On the HVAC side it installs and repairs heat pumps, furnaces, fireplaces, humidifiers and air purifiers, and it services all major brands. It sells maintenance plans, including a monthly payment option, and runs promotions such as furnace trade-in credits and financing at 0% for 12 months on approved credit. It advertises a satisfaction guarantee and Google Guaranteed status.

The website publishes Technical Safety BC gas contractor licence LGA0086558 and electrical contractor licence LEL0104433, which is useful if a heat pump install needs electrical work.

Reviewers who are on its maintenance plans describe good value. One said Kale handled the annual service of a furnace, heat pump and fireplace efficiently, and another said the maintenance policy gives peace of mind at a competitive rate. A heat pump customer praised Jordan for finishing an install that involved a 40-foot ladder, and Doug and Nick are named for thorough same-day visits. One reviewer had a poor experience: after a no-heat call they said the problem was not fixed, they were told they would have to pay again for a return visit, and the appointment was then cancelled. It is worth confirming how call-backs are handled.

The Comfort Group suits Victoria homeowners who want one company for heating, plumbing and electrical work and like the idea of a monthly maintenance plan. Before a repair, ask whether a return visit for the same problem is covered.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards →

Credentials

  • Gas contractor licence LGA0086558Technical Safety BC · LGA0086558Reported
  • Electrical contractor licence LEL0104433Technical Safety BC · LEL0104433Reported
  • Google GuaranteedGoogleReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards →

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.8/ 5

    627 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #3 in Victoria hvac, September 2026

Company Pricing & Estimates

What this company publishes about its own pricing.

Financing
Available
Emergency callout
Available 24/7
Workmanship warranty
Advertises a satisfaction guarantee; ask for written equipment and labor warranty terms.

Local Market Pricing

What Victoria homeowners generally pay, independent of this company.

AC replacement, existing ductwork
$5,500–$9,500
Heat pump replacement
$7,500–$13,800
Furnace replacement
$3,500–$7,500
Repair call
$150–$600

How much does HVAC replacement cost? →

Project Photos

Business-submitted, reviewed by our editors

  • The Comfort GroupThe Comfort Group
  • The Comfort GroupThe Comfort Group

Similar HVAC companies in Victoria

The Comfort Group FAQs

  • Is The Comfort Group licensed in BC?

    Yes. It publishes Technical Safety BC gas contractor licence LGA0086558 and electrical contractor licence LEL0104433 on its website.

  • Does The Comfort Group offer maintenance plans?

    Yes. It sells heating and cooling maintenance plans, and some reviewers say they pay for theirs monthly.

  • Does The Comfort Group offer financing?

    Yes. It advertises financing at 0% interest for 12 months on qualifying heating and cooling equipment, on approved credit.

  • Is The Comfort Group licensed and insured?

    We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does The Comfort Group serve?

    Victoria. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does The Comfort Group offer emergency service?

    Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.

  • What warranty do they offer?

    Advertises a satisfaction guarantee; ask for written equipment and labor warranty terms.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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About This Business Profile

Last reviewed
September 2026
Profile last updated
September 24, 2026
Google review data updated
September 24, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Sponsorship status
No commercial relationship