Company Facts
Horne Heating and Air Conditioning at a Glance
The work
- Best for
- Full-system replacements with rebate paperwork handled
- Primary service
- HVAC
Where
- Headquarters
- Charlotte, NC
- Service area
- 2 cities
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
Editorial Review
Our Take on Horne Heating and Air Conditioning
Horne earns its reputation the old-fashioned way, with the same family name on the trucks that's been answering Charlotte's HVAC calls since 1983. Reviewers consistently name individual technicians for patient, unrushed work, which is a good sign for a company this size. The one gap is transparency around warranty length, so get that detail in writing before you sign.
Best for: Full-system replacements with rebate paperwork handled
What We Like
- Family-owned and operating in Charlotte since 1983
- Holds NC HVAC/plumbing, NC electrical and SC trade licenses, plus NATE-certified technicians
- Installs American Standard, Rheem, Trane, Goodman and Daikin equipment
- 24/7 emergency service with no subcontracted after-hours calls
- Files Duke Energy rebate paperwork for customers, per multiple reviews
Things to Consider
- Warranty terms and total staff count aren't published on the website
- Maintenance is sold as a membership program (Premier Efficiency Program), not a one-off visit
- A working company email couldn't be confirmed; call to reach the office directly
Google Reviews for Horne Heating and Air Conditioning
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 3399 Google reviews
Review data updated September 21, 2026
Rating Distribution
- 5 stars97%
- 4 stars2%
- 3 stars0%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 3399 Google reviews available when this profile's review data was last refreshed on September 21, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Becky Cloninger5.0Technician Ben was informative and performed the job efficiently.September 2026Google
- EDWARD TURNER5.0Professional, friendly and helpful. Wonderful. Couldn't be better.September 2026Google
- Ashe Lockhart5.0I have just spoken with Christina at Horne to set up 4 appointments at 2 properties, start a service membership, and get advice on a system replacement issue. She was great and handled everything really well. She was able to help me with a couple of issues related to a repair or replace question, which was especially helpful. Call Horne, and ask to speak with Christina!September 2026Google
- Frieda Murphy5.0Ben performed seasonal turn up on my HVAC system. He arrived as promised and explained all he was doing. Went over results. Ben was very professional.September 2026Google
- Joanie Ackerman5.0Tony Herron wadand Is an outstanding man and outstanding tech who I trust in every way. He is a real keeper!!! all the office stuff. In total they are so wonderful I can’t spell Tony’s last name lollol he is so awesome!!!!!!September 2026Google
- Dave Sturick5.0We had an A/C problem. Jason was prompt, professional and solved the problem quickly. He did our winter maintenance also and left me with a thorough explanation of the status of our units. thank you !!!September 2026Google
Editorial Ranking
Why Horne Heating and Air Conditioning Made Our Top 10
It took first place in 10 Best HVAC Companies in Charlotte, NC (2026).
Services Offered
Specialties
- AC maintenance
- AC tune-up
- AC system design
- Ductless mini-split repair and installation
- Heat pump repair, installation and maintenance
- Emergency HVAC
- Water heater installation and repair
- Tankless water heaters
Areas Served
Based in Charlotte, NC.
- Charlotte, NC · HQ
- Mint Hill, NC
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Horne Heating and Air Conditioning
Horne Heating and Air Conditioning has been fixing and replacing HVAC systems in Charlotte since 1983, which makes it one of the older family names in the trade here. President Jon Horne and vice president Chris Horne still run the company day to day, and that ownership shows up in reviews that describe the same care from the office staff to the trucks.
The company holds a North Carolina HVAC and plumbing license (#16764), a North Carolina electrical license (#L.24758), and a South Carolina trade license (#M111708), and its technicians are NATE certified. Horne installs and services American Standard, Rheem, Trane, Goodman and Daikin systems, and it answers emergency calls at any hour rather than routing after-hours jobs to a subcontractor. On bigger installs, Wells Fargo and GreenSky financing are both on offer, and the company's Premier Efficiency Program keeps recurring maintenance under seventeen dollars a month.
What stands out in the reviews is how often specific technicians get named and thanked. Supervisors Robert C. and Chris, and technicians Theo, Jack, Tim T. and Tony, all show up more than once for patient explanations and clean work. One customer credited staffer Dymon with filing the Duke Energy rebate paperwork on their behalf, which Horne appears to do as standard practice on qualifying installs rather than leaving customers to chase it themselves.
Horne serves Charlotte itself plus a long list of nearby towns, from Ballantyne and Matthews to Huntersville and Waxhaw, and into a handful of South Carolina communities across the state line. The company doesn't publish its warranty terms or exact staff count online, so ask for those specifics, along with proof of current licensing, before signing a contract.
Horne suits homeowners who want a full-service, multi-generation local company for both routine maintenance and a full system swap, especially if utility rebates are part of the plan. It's a less obvious fit for anyone who only wants a one-time repair with no ongoing relationship, since the company leans into its membership program. Before booking, ask which specific brand lines they're currently a dealer for and confirm the North Carolina license number against the state board's public lookup.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- HVAC & Plumbing Contractor LicenseNorth Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors · 16764Reported
- Electrical Contractor LicenseNorth Carolina State Board of Examiners of Electrical Contractors · L.24758Reported
- SC HVAC, Plumbing & Electrical LicenseSouth Carolina Contractor's Licensing Board · M111708Reported
- NATE CertificationNorth American Technician ExcellenceReported
- BBB AccreditationBetter Business Bureau · A+Reported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
3399 customer reviews
TenBestFind
Editorially reviewed
Ranked #1 in Charlotte hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
- Emergency callout
- Available 24/7
Local Market Pricing
What Charlotte homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
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Horne Heating and Air Conditioning FAQs
Is Horne Heating and Air Conditioning licensed to work in Charlotte?
Yes. Horne holds a North Carolina HVAC and plumbing license (#16764) and a North Carolina electrical license (#L.24758), plus a South Carolina trade license (#M111708) for jobs across the state line. Confirm the license is current with the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors before signing a contract.
Does Horne offer emergency HVAC service in Charlotte?
Yes, Horne answers emergency heating and cooling calls around the clock, using its own technicians rather than an outside dispatch service, according to the company.
Does Horne offer financing or a maintenance plan?
Horne offers financing through Wells Fargo and GreenSky for larger installs, and its Premier Efficiency Program covers routine maintenance for under seventeen dollars a month. The company primarily serves Charlotte and nearby communities including Matthews, Huntersville and Waxhaw; ask before booking if your address falls outside that area.
Is Horne Heating and Air Conditioning licensed and insured?
We checked 0 of 5 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Horne Heating and Air Conditioning serve?
Charlotte, Mint Hill. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Horne Heating and Air Conditioning offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 27, 2026
- Google review data updated
- September 21, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship