Roy's Plumbing, Heating, Cooling & Electrical

Company Facts

Roy's Plumbing, Heating, Cooling & Electrical at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

3398on Google

In business

53years

Rating and review count pulled from Google on September 4, 2026. Years counted from 1973.

What We Like

• 4.8 Google rating from 3,398 reviews as of 4 September 2026, an unusually large sample
• Plumbing, heating, cooling and electrical all handled in house, useful for jobs that cross trades
• Published hours list the company as open 24 hours, seven days a week
• Deep plumbing menu including trenchless sewer repair, hydrojetting, camera inspection and slab leak detection
• Trading since 1973 according to its own website, with financing and membership options offered

Things to Consider

• Multi-trade companies with round-the-clock dispatch typically price above a solo local plumber on small jobs
• Licence, insurance and background-check claims come from the company's own site and are worth verifying directly
• After-hours call-out charges and permit responsibility are not published, so confirm both before booking

Google rating

4.8

Based on 3398 Google reviews

Review data updated September 4, 2026

View on Google Maps →

Rating Distribution

• 5 stars94%
• 4 stars2%
• 3 stars1%
• 2 stars1%
• 1 star3%

Buffalo homes ask a lot of their mechanical systems. Long heating seasons, frost depths that push water lines deep, humid July stretches that make an undersized air conditioner obvious, and older housing stock in the city and first-ring suburbs where galvanised supply lines and clay sewer laterals are still in the ground. A company that fixes plumbing but not the furnace, or the furnace but not the panel feeding it, leaves gaps. Roys plumbing heating cooling electrical is set up to close those gaps, offering all four trades from a single Tonawanda base.

On the plumbing side the listed range is broad. Drain cleaning and rooter service, hydrojetting, camera inspection, water heater repair and replacement including tankless, sump pump work, frozen pipe repair, repiping, gas line work, kitchen and bathroom fixtures, water softeners and filtration, backflow testing, water line and sewer line installation and repair, trenchless sewer repair, and leak detection including slab leaks. That list matters in this market. Frozen pipe calls spike in January in unheated crawl spaces and along exterior walls of older Buffalo two-storeys, and sump pump failures show up during spring thaw when the water table rises fast. Trenchless sewer repair is worth asking about specifically, since digging a full lateral trench across a mature front lawn or through a driveway apron costs considerably more than lining it, though not every pipe is a candidate.

Heating and cooling covers furnace and boiler installation, maintenance and repair, heat pumps, ductless mini splits, and indoor air quality equipment such as humidifiers, air purifiers and smart thermostats. Boilers still heat a good share of older homes in the region, so it is useful that they are named rather than assumed. Heat pump work is increasingly relevant given New York's incentive landscape, and cold-climate performance is a fair question to raise before signing anything.

The electrical division rounds it out with circuit breakers, panel upgrades, outlets and switches, smoke and carbon monoxide detectors, indoor and outdoor lighting, surge protection, EV chargers, whole home generators, rewiring and electrical inspections. Older Buffalo houses with 100-amp services frequently need a panel upgrade before a heat pump, an EV charger or a generator transfer switch can be added, and having the same firm scope both sides of that job removes a common source of finger-pointing.

The review record is the strongest evidence on the table. A 4.8 average across 3,398 Google reviews, read on 4 September 2026, reflects a high volume of completed residential calls over a long period, and a company running that many jobs is unlikely to be a one-van operation. The site says the business dates to 1973 and describes itself as locally owned, with licensed, insured and background-checked technicians. Those are the company's own claims rather than independently confirmed facts, and licence numbers are worth requesting directly. Roys plumbing heating cooling electrical also lists financing, a membership plan, coupons, and a community giving programme that donates monthly to a locally nominated cause.

Who it suits: homeowners who want a single point of contact for the whole house, people who need someone at two in the morning when a water heater lets go, and anyone planning a staged upgrade where plumbing, HVAC and electrical work have to be sequenced. Who it suits less: bargain hunters. Larger multi-trade companies generally price above an independent tradesperson working alone, because dispatch, stocked trucks and round-the-clock answering all cost money. If your job is a single dripping shower valve, a smaller local plumber may quote lower.

Before booking, ask how after-hours calls are charged and whether the diagnostic fee is credited against the repair. Ask whether pricing is flat rate per job or hourly, and get the number in writing before work starts. On any water heater, sump pump or panel change, ask who pulls the permit and whether the municipal inspection is included, since Tonawanda, Amherst, Cheektowaga and the City of Buffalo all have their own processes. For sewer or water line work, ask for the camera footage rather than a verbal description. On equipment installs, confirm the manufacturer warranty term, the separate labour warranty, and whether either transfers if the house sells.

Compared with the alternatives in Erie and Niagara counties, this sits in the category of established multi-trade home service firms rather than a specialist. If your problem is unusual, a well drilled sewer contractor or a boiler specialist might go deeper. For everything ordinary, breadth and availability are the draw.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 17, 2026

Google review data updated

September 4, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship